Duty Officer – Front of House

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates CAPITAL CATERING AND SERVICES - SOLE PROPRIETORSHIP L.L.C Full time 90,000 - 120,000 per year
  • Supervise and coordinate front-of-house operations to ensure smooth guest flow and timely service
  • Welcome and assist VIP and premium passengers with professionalism and discretion
  • Lead and motivate the front-of-house team to maintain five-star service standards
  • Liaise with catering, housekeeping, and airline representatives to ensure operational excellence
  • Handle guest inquiries, requests, and complaints promptly and tactfully
  • Monitor lounge presentation, cleanliness, and ambiance in line with brand expectations
  • Prepare daily reports and assist management with operational updates and guest feedback
Desired Candidate Profile
  • Minimum 3 years' experience in airport lounges, airline hospitality, or luxury hotels
  • Strong leadership, interpersonal, and communication skills
  • Exceptional attention to detail and guest service etiquette
  • Ability to remain calm and professional under pressure in a fast-paced environment
  • Proficient in MS Office; knowledge of airport or hospitality management systems is an advantage

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