CMDB Administrator

2 days ago

Sharjah, Sharjah, United Arab Emirates Dautom Full time

Job Title:
CMDB Administrator (Enterprise ITSM / Hybrid Multi-Cloud Environment)

Department:
IT

Reports To:
Service Management Lead / Head of IT Department

Work Details:

  • Location:
    Sharjah, UAE
  • Industry:
    Government Sector – IT Transformation
  • Contract Duration:
    12 months (extendable to long-term/permanent)
  • Notice Period:
    30 days or less
  • Work Hours:
    8:00 AM – 5:00 PM (UAE Standard Time)
  • Benefits:
  • Self benefits as per UAE Labor Law
  • Annual Air Ticket (up to AED 3,000 for self)
  • Medical Insurance (Sukoon) for Family ( spouse and up to 2 children )

Job Summary:

We are seeking a highly experienced Senior CMDB Administrator to join a large-scale IT transformation program within the Government Sector. The role entails designing, building, administering, and maintaining an enterprise Configuration Management Database (CMDB) within a highly complex hybrid environment. This includes on-premise data centers, sovereign cloud, VMware/AVS, Azure, Oracle Cloud, OpenShift, SDS, enterprise applications, and integration across 290+ government entities.

The successful candidate will ensure CMDB integrity, automated discovery, accurate CI relationships, service topology mapping, compliance, and alignment with ITIL-based ITSM processes. You will serve as the central point for maintaining a single source of truth, enabling operational excellence, governance, automation, and executive reporting.

Key Responsibilities:

  1. CMDB Design, Architecture & Administration

  2. Architect and operate a scalable enterprise CMDB for multi-cloud (Azure, Oracle, AVS), VMware, OpenShift, containers, SaaS/XaaS, and network/storage/middleware stacks.

  3. Define CI classes, attributes, relationships, lifecycle states, and dependency models.

  4. Establish a dynamic CMDB structure mapping business services, technical services, applications, infrastructure, cloud resources, and network topologies.

  5. Discovery & Service Mapping (Highly Critical)

  6. Deploy and manage ServiceNow Discovery, Service Mapping, MID Servers (multi-zone/DMZ/cloud), and cloud discovery connectors.

  7. Implement patterns for L2-L7 dependency mapping, multi-tier apps, microservices, APIs, containers, and OpenShift services.

  8. Create custom discovery patterns and extend OOTB capabilities.

  9. CI Relationship & Dependency Governance

  10. Ensure accurate relationships across applications, infrastructure, services, compute, storage, network, and cloud workloads.

  11. Maintain service dependency maps for incident correlation, root cause analysis, change impact assessment, and service dashboards.

  12. Data Quality, Compliance & Governance

  13. Establish a CMDB data quality framework with compliance rules, reconciliation criteria, completeness/accuracy metrics (≥98%), and duplicate detection.

  14. Create and enforce CMDB governance policies aligned with ITIL v4, internal ITSM governance, and government audit/compliance requirements.

  15. CMDB Integrations & Automation

  16. Integrate CMDB with ITSM, SAM tools, APM/NPM, monitoring platforms (Dynatrace, Prometheus, ELK), API gateways, FinOps tools, and security platforms.

  17. Build automation workflows using Flow Designer, IntegrationHub, REST/SOAP APIs, PowerShell, and Python.

  18. Support ITSM / Service Operations

  19. Ensure CMDB is the core data source for change impact analysis, incident management, asset tracking, service health dashboards, and entity onboarding.

  20. Provide CMDB insights to NOC/SOC teams for correlation and triage.

  21. Documentation & Reporting

  22. Produce detailed documentation: CI models, discovery architecture, MID server design, service maps, runbooks, SOPs, data quality policies, and governance models.

  23. Generate CMDB dashboards for leadership, service management, cloud, and operations teams.

  24. Stakeholder Management

  25. Collaborate with Service Management, Infrastructure, Cloud, Network, Security, Digital/Application teams, DevOps, FinOps, Procurement, and vendors.

Qualifications & Experience:

  • 7–12 years in CMDB administration, ITSM, or configuration management.
  • Strong expertise in ServiceNow CMDB, Discovery, Service Mapping, and MID Server architecture.
  • Experience managing CMDB in large-scale hybrid environments (sovereign cloud, Azure, AVS, Oracle, VMware, OpenShift/Kubernetes).
  • Solid understanding of ITIL v4, IT operations, and service management.

Skills & Competencies:

  • Technical:
    CMDB modeling, ITSM integration, infrastructure (compute, storage, network, virtualization, Kubernetes, cloud), discovery pattern development, scripting (Python, PowerShell, JavaScript).
  • Soft Skills:
    Excellent documentation, communication, analytical thinking, problem-solving, stakeholder management, detail-oriented, organized.
  • Preferred Certifications:
    ServiceNow CMDB/Discovery/Service Mapping certifications, ITIL v4 Managing Professional/Foundation, Azure/VMware/Oracle cloud certifications.

Key Deliverables:

  • Fully mapped CMDB with accurate CIs and dependencies.
  • Service maps for all critical applications and entities.
  • CMDB data quality score ≥ 98%.
  • CMDB governance framework and documentation.
  • Automated discovery and reconciliation across cloud and on-prem.
  • Alignment with ITSM processes and operational dashboards.

KPIs:

  • CMDB data quality score
  • % of automated CI updates via discovery
  • Number of documented service maps
  • CMDB compliance with ITSM processes
  • Discovery coverage across technology domains
  • Reduction in incidents caused by inaccurate CMDB data

Works closely with:
Cloud, Infrastructure, Security, Digital, DevOps, NOC, SAM/Procurement, and Vendors.