Conversational AI
4 days ago
Role Summary:
The Conversational AI / CX Designer ensures student-facing AI interactions are clear, empathetic, compliant, and aligned with university tone and brand.
Key Responsibilities
- Design conversational flows for recruitment and retention use cases
- Define escalation logic and human handoff scenarios
- Ensure FERPA-aware messaging and appropriate disclosures
- Optimize conversations for clarity, accessibility, and inclusion
- Collaborate with admissions stakeholders for content validation
Qualifications
- 5+ years designing conversational or digital customer experiences
- Experience with chatbots, voice bots, or AI assistants
- Strong UX writing and journey-mapping skills
- Higher-education experience preferred
Job Types: Part-time, Contract
Contract length: 8 months
Pay: AED AED150.00 per hour
Expected hours: 34 per week
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