Beauty Advisor

1 week ago

Dubai, Dubai, United Arab Emirates CHANEL Full time

Reporting to the Boutique Manager, you will be part of the sales team within our Fragrance & Beauty Boutique , and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.

Your main responsibilities are:

To embody Chanel values and DNA:

  • Share solid knowledge of the brand, its heritage and know-how with clients as well as the team

  • Co-create stories with and for clients, share the brand culture and blend it with the clients' personal story

  • Constantly follow latest Beauty trends and be pro-active in self-learning 

  • Be a brand ambassador by respecting our grooming guidelines at all times

To surpass client expectations:

  • Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel's rituals and standards

  • Ensure clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty

  • Develop cross-selling among all categories in the boutique

  • Handle client complaints and requests effectively and according to guidelines

  • Build your own client database and consistently focus on clienteling alongside your Manager

  • Actively participate in beauty events and workshops organized for clients

Boutique operation:

  • Ensure the Boutique is perfectly well maintained in respect to the VM guidelines

  • Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports

  • Collaborate with others and contribute to building the success of the Boutique by achieving sales targets and KPIs

You will bring:

  • Significant experience and background in a similar position

  • Passion about Beauty

  • Strong understanding of excellent client experience

  • Strong interpersonal and communication skills

  • Great sense of initiative and a intercultural approach

You are energised by:

  • Working with others in a collaborative environment

  • Strong attraction for challenge and results oriented

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