Service Delivery Manager

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Le Chene Full time
  • Location: Abu Dhabi, UAE
  • Employment: Full Time
  • Industry: AI and IT Company
  • Sector: Government Entity
  • Contract: 1 year – extendable
  • Experience: 7–9 Years
Role Overview

Responsible for governing end-to-end IT service delivery, ensuring SLA/OLA adherence, stakeholder alignment, and continual service improvement across enterprise environments.

Key Responsibilities
  • Govern overall service delivery performance, SLAs, and OLAs

  • Act as primary liaison between business, vendors, and IT operations

  • Develop and maintain SLAs and service performance reports

  • Lead service review meetings with senior stakeholders

  • Ensure incident, problem, and change processes are followed

  • Manage service budgets and resource allocation

  • Drive continual service improvement initiatives

  • Ensure service continuity, risk mitigation, and resilience

Required Skills & Certifications
  • ITIL 4 Managing Professional (MP)

  • Strong knowledge of COBIT and ISO 20000

  • Stakeholder, vendor, and contract management

  • Reporting & analytics (Power BI, Excel, ServiceNow dashboards)

  • Strong leadership and communication skills



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