F&B Hostess

2 weeks ago

Dubai, Dubai, United Arab Emirates PEPPERS NASHVILLE Full time

Job Title: Hostess

Job Summary:

The Hostess is the first point of contact for guests at a restaurant or hospitality venue. This role involves warmly welcoming guests, managing reservations, and ensuring a smooth flow of seating and service. A hostess must maintain a friendly demeanor, remain organized under pressure, and provide exceptional customer service at all times.

Key Responsibilities:

  • Greet guests with a warm and friendly attitude upon arrival
  • Manage reservations using a booking system or reservation book
  • Escort guests to their assigned tables and present menus
  • Maintain an organized waitlist and estimate wait times accurately
  • Answer phone calls, take reservations, and respond to guest inquiries
  • Ensure the front-of-house area is clean, tidy, and welcoming
  • Communicate guest preferences or special requests to the service team
  • Monitor dining room activity and assist in seating rotation for servers
  • Handle guest complaints or concerns promptly and professionally
  • Provide information about the menu, specials, and restaurant services

Qualifications:

  • High school diploma or equivalent preferred
  • Previous customer service or hostess experience is a plus
  • Excellent verbal communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain calm under pressure
  • Familiarity with reservation systems (e.g., OpenTable, Resto Guru) is an advantage
  • Availability to work flexible hours, including nights, weekends, and holidays

Working Conditions:

  • Fast-paced restaurant or hospitality environment
  • Standing for extended periods
  • Interaction with guests, staff, and management daily

Key Competencies:

  • Friendly and approachable
  • Strong organizational skills
  • Positive attitude and team-oriented
  • Problem-solving and conflict resolution abilities
  • Attention to detail

Job Types: Full-time, Contract

Contract length: 24 months

Pay: AED3, AED4,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer Service: 1 year (Required)

Language:

  • arabic (Required)

Location:

  • Dubai (Required)

Willingness to travel:

  • 100% (Required)

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