Spa Therapist

Country/Region

United Arab Emirates

Province/City

Abu Dhabi

Hiring Entity

Rosewood Abu Dhabi

Department

Spa & Wellness

Job Type

Full-time Permanent

OVERVIEW/BASIC FUNCTION:

Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
• Be familiar with all hotel/spa packages, promotions, prices and rates.
• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
• Perform opening procedures.
• Maintain inventory products.
• Schedule guest appointments.
• Verify medical releases from guests with applicable medical conditions.
• Conduct appointments according to guest's comfort and desire. Follow service protocol.
• Follow draping procedures.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Sanitize implements.
• Sell/promote merchandise.
• Complete required post- treatment documents.
• Follow dirty linen procedures and room set up.
• Handle emergency procedures and report any accidents to your manager and security.
• Close station.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
• Fill out necessary commission report at the end of each day.
• Follow established standard guideline for massage/treatment procedures.
• All other duties as required.

QUALIFICATIONS:

• Experience: Minimum 2 years' esthetics/ massage experience in a luxury spa environment,

preferably within a luxury hotel.

• Education: High school diploma. Diploma or degree in a related field. Esthetic Certification

From the Cosmetology Association of BC. CPR certified.

• General Skills: Must be able to perform job functions with attention to detail, speed and

accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm

and resolving problems, using good judgment; follow directions thoroughly;

understand a guest's service needs; work cohesively with co-workers as part of a

team; work with minimal supervision; maintain confidentiality of guest

information and pertinent hotel data.

• Technical Skills: Ability to:

a. Perform job functions with attention to detail, speed and accuracy.

b. Prioritize, organize and follow up.

c. Be a clear thinker, remaining calm and resolving problems using good judgment.

d. Follow directions thoroughly.

e. Understand guest's service needs.

f. Work cohesively with co-workers as part of a team.

g. Work with minimal supervision.

h. Maintain confidentiality of guest information and pertinent hotel data.

i. Knowledge of SpaSoft is an asset.

• Language: Required to speak, read and write English. Additional language is an asset
• Physical Requirements: Must be able to endure various physical movements throughout the work areas,

reach up and down, be available at times throughout work periods, and

satisfactorily communicate with guests and co-workers to their understanding.

Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.