Front Office Shift Leader

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C Full time

Key Duties and Responsibilities

1. Operational Supervision
Oversee all Front Office operations during the assigned shift.
Ensure full compliance with hotel policies, procedures, and standards.
Supervise smooth and accurate check-in and check-out procedures.
Monitor room readiness and coordinate closely with Housekeeping.
Ensure accurate data entry and usage of the Property Management System (PMS).

2. Team Leadership
Lead and supervise Front Office team members during the shift.
Allocate duties based on operational needs and occupancy levels.
Monitor staff attendance, punctuality, and discipline.
Train, coach, and support new and existing team members.
Provide immediate guidance and resolve operational issues.

3. Guest Service

Welcome and assist VIP and repeat guests.
Handle guest complaints professionally and ensure prompt resolution.
Maintain high levels of guest satisfaction at all times.
Follow up on special guest requests and preferences.
4. Financial and Administrative Responsibilities

Review guest bills, cash handling, and shift balancing.
Ensure compliance with financial procedures and controls.
Prepare and submit end-of-shift reports.
Report any discrepancies, incidents, or operational concerns to management.

5. Interdepartmental Coordination
Coordinate effectively with Reservations, Housekeeping, Security, and Sales departments.
Ensure clear communication to support seamless guest experiences.

6. Health, Safety, and Compliance
Ensure adherence to health, safety, and security policies.
Act in accordance with emergency procedures when required.
Maintain confidentiality of guest and company information.

.

Desired Candidate Profile

Authority Level
Authorized to make operational decisions during the assigned shift within approved guidelines.
Handle guest complaints and service recovery in line with hotel policy.
Recommend operational improvements to management.

Reporting Line
Reports to: Front Office Manager
Supervises: Front Office Associates during the assigned shift

Qualifications and Requirements
Degree or diploma in Hospitality Management or a related field (preferred).
Minimum 2–3 years of Front Office experience, including supervisory exposure.
Strong command of English (additional languages are an advantage).
Excellent leadership, communication, and organizational skills.
Ability to work flexible shifts, including nights and weekends.
Proficiency in hotel PMS systems

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