System Analyst

3 days ago


Ajman, Ajman, United Arab Emirates Dautom Full time

We are seeking an experienced
Techno-Functional Consultant
with strong expertise in
banking domain, with the working knowledge in applications like CRM, IVR. Knowledge in the payment domain is a plus.
The ideal candidate will bridge the gap between business and technology, ensuring successful delivery and ongoing support of digital solutions in a financial services environment.

Key Responsibilities:

  • Lead and manage
    digital transformation initiatives
    across banking domains (CRM, SMS, digital channels, customer experience platforms).
  • Gather and analyze business requirements, translating them into functional and technical specifications.
  • Oversee
    end-to-end project management
    including planning, delivery, vendor coordination, UAT, and deployment.
  • Provide
    production support
    for mission-critical banking applications, ensuring system stability and performance.
  • Coordinate with cross-functional teams, vendors, and stakeholders for seamless project execution.
  • Conduct
    system integration testing (SIT)
    , change validations, and ensure adherence to compliance standards.
  • Manage
    incident resolution and root cause analysis
    for digital platforms and applications.
  • Mentor junior team members and ensure knowledge transfer across teams.

Requirements:

  • Bachelor's/Master's degree
    in Computer Science, IT, or related field.
  • 7+ years of experience
    in techno-functional roles, preferably in banking/financial services.
  • Hands-on experience with banking applications like CRM, IVR, Statements and SMS Banking
  • Proven ability in
    support management
    for digital platforms, handling incident analysis, and vendor management.
  • Excellent problem-solving, communication, and stakeholder management skills.

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