Retail Store Manager

Who we are

PANGAIA exists to design a future where people and planet reconnect, through every product we create, the stories we tell, and every action we take. We fuse innovation, design, and purpose to responsibly deliver products and experiences that nurture well-being while ensuring minimal collective environmental footprint.

We are a global collective: one heart, many creative minds. From designers to scientists, from storytellers to retailers, we unite to build a platform that brings meaningful innovation to life. We don't just sell products — we redefine their role: shifting from symbols of consumption to instruments for wellness, consciousness, and lasting positive impact.

Our vision is simple: empower people to live more intelligently, beautifully, and responsibly through purposeful design, cutting-edge innovation, uncompromising quality, and a deeply connected community.

About this role

New Store opening - March 2026

PANGAIA is opening its very first store in Abu Dhabi and we're looking for an inspiring Store Manager to bring this launch to life at The Saadiyat Grove Mall. This is a rare opportunity to build a brand new team from the ground up, shape an elevated retail experience, and introduce our innovations to a completely new region.

As Store Manager, you will be the driving force behind a space where creativity, sustainability, and community come together. You will craft an unforgettable in-store journey, foster deep connections between customers and our brand, and deliver exceptional commercial results.

You will recruit, coach, and empower a high-performing team while ensuring flawless operations and a culture rooted in innovation, curiosity, and purpose.

If you're excited by the idea of launching a flagship in a growing global destination and want to help define what the PANGAIA experience looks like in the UAE, we would love to hear from you.

A day in the life:

• Lead the team and experience at their PANGAIA store, communicating and executing the vision, business needs, and strategies for commercial success.
• Build and foster a customer centric environment in which teams feel empowered to deliver the best possible experience for our clients.
• Create a consistent training calendar that is flexible and delivers commercially and culturally impactful development for your team.
• Coordinate all store functions such as inventory management, visual merchandising, and daily reporting while ensuring compliance with company procedures and policies. You will work very closely with our Retail Operations function.
• Delivery of commercial and customer KPIs, and reporting against them.
• Optimise store performance through continuous evaluation of existing processes and implement change where necessary.
• Provide robust feedback and input on the store performance to the Head of Retail to ensure growth.
• Capture appropriate information from customers in a compliant and brand appropriate manner. Manage and own boutique CRM and liaise with Marketing and Head of Retail on how to best optimise your client book.
• Work with any relevant internal or external partners on the delivery of in store or external marketing and customer activations.
• Manage the feedback loop with the Head of Retail and the Product teams and deliver detailed sales analysis and customer feedback
• Lead the recruitment and training of our brand ambassadors to ensure the best customer experience in the store.
• Assist with the training of new store teams for future store and pop-up openings.
• Oversee all aspects of the team's performance development to create an inspiring working environment connected with the Brand ethos.
• Always demonstrate an authentic, best-in-class approach to customer satisfaction. Educating customers on Innovation and Sustainability will be an important piece of the role.

• At least 3 years professional experience as Store Manager within a premium/luxury background.
• Must be fluent in Arabic and English with any further languages being advantageous
• Inspirational leadership skills, with the ability to attract, train and motivate teams.
• Proven track record of driving sales growth and cost control.
• Result-oriented, highly analytical and structured, ability to identify connections, adopt different perspectives, and quickly and strategically respond to changing circumstances.
• Excellent understanding of retail processes, systems and tools with proven experience in improving them.
• Excellent organisational skills and a demonstrated ability to multi-task and manage varying stakeholder requirements.
• Excellent communication (verbal and written) and interpersonal skills.
• Proven negotiation and influencing skills with an ability to deal with complex issues; ability to build and maintain strong relationships at all levels.
• Previous experience working in a new retail concept or for a start-up brand desirable.
• Passionate about innovation and environmental causes.

Why join us?

At PANGAIA, you will play a pivotal role in building a globally recognised responsible fashion brand in the UAE. You have the chance to work at the intersection of innovation, design and purpose, creating an impact whilst delivering meaningful results to the business. This is the first step to our expansion in the Middle East region - so you would be joining the brand at a critical point in it's growth.

If you are ready to shape the future of retail and lead our most important opening, we would love to hear from you.