Workshop Supervisor

Job Requisition ID: 174195 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are looking for a Workshop Supervisor to lead and manage the day-to-day operations of our automotive workshop in Dubai. This role is pivotal in ensuring operational excellence, adherence to quality standards, and timely delivery of vehicles. You will play a key role in driving performance, fostering a culture of "Fix It Right," and maintaining strong collaboration with internal teams and distributors.

What You Will Do

•    Maximize sold hours and meet revenue objectives through effective target setting and monitoring.

•    Drive adherence to the Fix It Right program, manage technical reports, and ensure compliance with SOPs and HSSE standards.

•    Oversee attendance, scheduling, productivity, and quality control to ensure on-time vehicle delivery.

•    Provide on-the-job coaching, identify training needs, conduct performance reviews, and promote associate engagement.

•     Manage tools, equipment, consumables, and ensure compliance with distributor requirements.

•    Support Projects and Initiatives: Implement special projects to enhance customer experience and promote continuous improvement through Kaizen activities.

Required Skills to Be Successful

•    Diploma or Bachelor's degree in Automobile or Mechanical Engineering.

•    Minimum 7 years in automotive dealerships, with at least 3 years in a supervisory role.

•    Relevant technical certifications.

•    Proficiency in MS Office and ERP systems.

About the Team
You will be part of our Aftersales department, working closely with the Workshop Manager and a team of skilled technicians. The team is committed to delivering exceptional service quality and maintaining high customer satisfaction standards.

What Equips You for the Role

•    Customer-focused, operationally driven, and capable of leading change and continuous improvement

•    Strong leadership and team management skills.

•    In-depth knowledge of automotive dealer/distributor business processes.

•    KPI-driven mindset with a focus on operational efficiency and customer satisfaction.

•    Ability to manage inventory and ensure compliance with technical standards.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.