Restaurant Supervisor
3 minutes ago
PURPOSE OF THE ROLE:
We are looking for an enthusiastic and detail-oriented
Restaurant Supervisor
to oversee daily floor operations at our high-end coffee shop and bakery. The role requires strong leadership, a passion for hospitality, and the ability to deliver an exceptional guest experience while supporting the team to uphold the brand's premium standards.
PRIMARY RESPONSIBILITIES:
- Ensure guests receive outstanding service in line with luxury hospitality standards.
- Address guest inquiries and resolve complaints promptly and professionally.
- Promote specialty coffee, artisan bakery items, and seasonal offerings.
- Supervise baristas, servers, and bakery staff during shifts.
- Provide on-the-job coaching, motivation, and training to maintain service excellence.
- Organize staff rotations and ensure adequate floor coverage
- Monitor food and beverage quality, presentation, and consistency.
- Maintain cleanliness, hygiene, and ambiance across all service areas.
- Enforce compliance with health, safety, and sanitation standards
- Handle cash management, billing, and POS transactions during shifts.
- Assist in stock checks, supply ordering, and minimizing wastage.
- Report operational issues and guest feedback to management
QUALIFICATION
- Bachelor's Degree or Diploma in Hospitality Management, Restaurant Management, or a related field (preferred).
EXPERIENCE
- 2–4 years of experience in a supervisory role within a café, bakery, or restaurant (premium brand or high-end service experience preferred)..
SKILLS
- Strong knowledge of specialty coffee and bakery service standards.
- Excellent leadership, communication, and customer service skills.
- Ability to multitask, stay calm under pressure, and lead by example.
- Basic knowledge of POS systems and Microsoft Office.
- Flexibility to work varied shifts, including weekends and holidays
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