Restaurant Supervisor

3 minutes ago


Sharjah, Sharjah, United Arab Emirates Arada Full time

PURPOSE OF THE ROLE:

We are looking for an enthusiastic and detail-oriented
Restaurant Supervisor
to oversee daily floor operations at our high-end coffee shop and bakery. The role requires strong leadership, a passion for hospitality, and the ability to deliver an exceptional guest experience while supporting the team to uphold the brand's premium standards.

PRIMARY RESPONSIBILITIES:

  • Ensure guests receive outstanding service in line with luxury hospitality standards.
  • Address guest inquiries and resolve complaints promptly and professionally.
  • Promote specialty coffee, artisan bakery items, and seasonal offerings.
  • Supervise baristas, servers, and bakery staff during shifts.
  • Provide on-the-job coaching, motivation, and training to maintain service excellence.
  • Organize staff rotations and ensure adequate floor coverage
  • Monitor food and beverage quality, presentation, and consistency.
  • Maintain cleanliness, hygiene, and ambiance across all service areas.
  • Enforce compliance with health, safety, and sanitation standards
  • Handle cash management, billing, and POS transactions during shifts.
  • Assist in stock checks, supply ordering, and minimizing wastage.
  • Report operational issues and guest feedback to management

QUALIFICATION

  • Bachelor's Degree or Diploma in Hospitality Management, Restaurant Management, or a related field (preferred).

EXPERIENCE

  • 2–4 years of experience in a supervisory role within a café, bakery, or restaurant (premium brand or high-end service experience preferred)..

SKILLS

  • Strong knowledge of specialty coffee and bakery service standards.
  • Excellent leadership, communication, and customer service skills.
  • Ability to multitask, stay calm under pressure, and lead by example.
  • Basic knowledge of POS systems and Microsoft Office.
  • Flexibility to work varied shifts, including weekends and holidays

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