Information Technology Support Engineer

5 days ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates RAK PORTS Full time 120,000 - 240,000 per year

IT Support Engineer (Network, Cloud & Communication Infrastructure)

Location:
Ras Al Khaimah, United Arab Emirates

Type:
Full-Time | Department: Information Technology

RAK Ports is looking for a skilled and dynamic
IT Support Engineer
to join our growing team. This is a fantastic opportunity for a motivated professional to support a complex and evolving IT environment spanning network, cloud services, infrastructure, and IT security.

Key Responsibilities:

  • Provide first-line support for desktops, laptops, printers, and other peripherals.
  • Troubleshoot and resolve hardware/software and network issues efficiently.
  • Support and maintain enterprise networking infrastructure (Cisco routers/switches, WiFi, VPN, SDWAN, MPLS).
  • Assist in managing firewalls, hybrid cloud networking (Azure/AWS), and data center systems.
  • Maintain Windows Servers, VMware environments, access control, and backup systems.
  • Implement and support IT security controls aligned with ISO 27001.
  • Support PABX systems (Avaya, Cisco, Unify) and setup of mobile/cloud platforms like Microsoft 365.
  • Perform structured cabling (CAT6/7, CAT3, fiber) and maintain IT asset inventories.

Qualifications & Experience:

  • Bachelor's Degree in IT or related field.
  • 3+ years of experience in desktop, server, and network support.
  • Certifications in
    CCNA, VMware
    preferred.
  • Hands-on experience with
    Windows Server
    ,
    VMware
    ,
    Cisco
    , and
    MS Azure Cloud
    .
  • Strong troubleshooting skills and ability to manage multi-site environments.
  • Knowledge of scripting languages (Python, PowerShell) is a plus.

Desired Skills:

  • Strong communication and interpersonal skills.
  • Solution-oriented with a collaborative mindset.
  • Able to work under pressure and manage multiple priorities.
  • Familiar with ISO standards (ISO 9001, ISO 27001, etc.).

Why Join Us?

Be a part of a leading organization shaping the future of port operations and logistics in the UAE. At RAK Ports, we foster growth, innovation, and a supportive culture that values your expertise and career development.

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