Technical Solutions Architect
5 hours ago
Key Accountabilities:
- Attend technical discussion meetings to gather required information for the Technical Design Specification and make sure client requirements are correctly addressed in the solution
- Support the definition of which products consideration for the Approved Product List based on cost benefits analyses and research
- Conduct formal presentation of technical solution to clients and other stakeholders of client organizations
- Develop pre-sales high level design documents, presentation of Products and Services with stakeholders
- Defines interdependencies and identifies dependencies at various phases of deign deployment
- Guides technical implementation team on the approach and technical functions during the project deployment
- Works with Delivery Management, Transition & Transformation, Service Account Management and Center of Excellence team and Client stakeholders to create technical designs, build and operability validation
- Works with Foundational Technologies, Advanced Technologies and Service Management & Delivery to ensure consistent quality approach
- Responsible for ensuring compliance and update to the documentation frameworks to support Service Management & Delivery as well as the Foundational Technologies and Advanced Technologies
- Defines and validates technical best practices for the technical engagement lifecycle
- Attends vendor sessions and extracts relevant information for knowledge transfer, conducts knowledge transfer session for deployment projects, technologies and solutions
- Lead customer presentation preparations and presentations, Sales, Marketing, Foundational and Advanced Technologies and Service Management & Delivery
- Responds to RFI and RFP for individual products and end to end solutions
- Works across Sales, Foundational and Advanced Technologies and Service Management & Delivery to maintain the knowledge of technology process enhancements.
Qualifications, experience and skills:
Qualifications
- Bachelor's degree in Computer Science or related IT field
- ITIL V3 Foundational Certification, preferably ITIL Service Design or Transition Certification
Experience
- 5-7 years' experience in DC infrastructure solutions, pre-sales, managed services, or product management
Skills
- Design, documentation, writing, numeracy, CAD, presentation skills
- Comfortable multi-tasking and handling alternating priorities as required
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