Call Center Operator

7 days ago


Dubai, Dubai, United Arab Emirates EFS Staffing Solutions Full time $18,000 - $35,000 per year

Job Summary:

The FM Helpdesk Operator provides 24/7 support to facility users, ensuring efficient resolution of queries, technical issues, and BMS operations while maintaining high service standards.

Key Responsibilities:

  • Provide 24/7 support for facility management queries, issues, and BMS operations.
  • Handle incoming calls promptly, courteously, and efficiently.
  • Troubleshoot, diagnose, and resolve technical and operational issues.
  • Log, track, and close issues, keeping stakeholders updated.
  • Escalate complex issues as per protocol.
  • Collect and analyze call data to improve service quality.
  • Participate in ongoing training and stay updated on FM and BMS standards.
  • Respond to emergencies and support team efforts as needed.

Working Conditions:

  • 24-hour shift schedule (7:30 a.m.–6:00 p.m. FM / 6:00 p.m.–7:30 a.m. BMS).
  • Remote work may be permitted when required.
  • Flexible work on weekends/public holidays; relievers during extended leave.
  • Three-month probation period.
  • Additional staff during summer for operational coverage.
  • Overtime as needed.


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