Restaurant Hostess

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Proper food company Full time 20,000 - 25,000 per year

Job Title: Hostess

Department: Front of House / Customer Service

Reports To: Restaurant Manager / Supervisor

Job Summary:

The Hostess is responsible for creating a warm and welcoming atmosphere for all guests. She manages reservations, seating arrangements, and ensures smooth guest flow within the restaurant while providing excellent customer service.

Key Responsibilities:

  • Greet guests warmly and escort them to their tables in a professional manner.
  • Manage reservations, walk-ins, and waiting lists efficiently.
  • Provide accurate waiting time estimates and ensure guest comfort while waiting.
  • Maintain a clean, organized, and presentable reception/hostess area at all times.
  • Communicate with the service and kitchen teams regarding table status, reservations, and guest preferences.
  • Present menus, introduce daily specials, and assist guests with any initial inquiries.
  • Handle guest complaints or concerns politely and promptly, escalating to the Manager if needed.
  • Monitor dining areas to ensure tables are properly set and ready for new guests.
  • Maintain up-to-date knowledge of the restaurant's offerings, promotions, and events.
  • Ensure that guests' needs are anticipated and met to guarantee satisfaction.
  • Follow company grooming standards, uniform policy, and hygiene procedures.

Qualifications & Skills:

  • Proven experience as a hostess or in a customer-facing role (preferably in hospitality or F&B).
  • Excellent communication and interpersonal skills.
  • Professional appearance and positive attitude.
  • Strong multitasking and organizational skills.
  • Ability to work in a fast-paced environment.
  • Basic computer knowledge (POS system, reservation software).
  • Fluent in English (Arabic and other languages are an advantage).

Education & Experience:

  • High school diploma or equivalent.
  • Minimum 1 year of experience in a similar position in a restaurant, hotel, or hospitality setting preferred.

Work Conditions:

  • Flexible to work shifts, weekends, and holidays as per business needs.
  • Standing for long periods and interacting with guests continuously.

Job Type: Full-time

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