Digital Business Analyst

Whiteshield is a global policy advisory and AI economics firm known for our ability to respond to global challenges rapidly and incisively. We use the most advanced tools and technology and combine them with our team of leading international experts to engage decision-makers in tackling society's most significant challenges. We are recognized for our rapid decision support, innovation, data science algorithms and deep policy expertise. We are specialists in "connecting the dots" between policy, business and technology.

Whiteshield X is Whiteshield's product business, hosting our PaaS and SaaS product offering. Partnered with Google Cloud, we bring advanced solutions to governments around the world to drastically improve citizen outcomes in areas such as employment, trade, and education. We develop a host of different SaaS modules from job matching to managing scholarship programs, and from delivering financial support to growth support for SMEs. These modules support governments around the world with delivering G2C and G2B services efficiently and significantly improve policy outcomes.

About the Role

We are seeking a Digital Business Analyst passionate about data, policy, and digital innovation — someone who thrives at the intersection of public service design, technology, and AI.

In this role, you will help translate complex policy objectives into actionable digital requirements, leveraging AI-powered tools to accelerate research, workflow mapping, and documentation. You'll support the design and implementation of next-generation digital platforms that make government smarter, faster, and more responsive.

This position offers a unique bridge between policy and technology — ideal for individuals who aspire to move into Product Management, Digital Transformation Leadership, or Technical Solution Design within the public sector.

Key Responsibilities

Policy-Driven Business Analysis

Collaborate with policymakers, data teams, and digital specialists to identify opportunities for digitization, automation, and AI enablement in public services.

Translate policy intents, service mandates, and operational rules into structured digital requirements and user journeys.

Use AI-assisted tools (e.g., ChatGPT, Copilot, Notion AI, Miro AI) to draft Business Requirement Documents (BRDs), user stories, acceptance criteria, and workflow/process maps.

Analyze cross-agency workflows to identify integration, data-sharing, and interoperability needs aligned with national digital strategies.

Digital Transformation Enablement

Map existing service delivery processes and co-design digital-first workflows that enhance efficiency, transparency, and citizen experience.

Collaborate with data architects and product teams to ensure new systems are aligned with policy outcomes and compliant with governance frameworks.

Leverage AI and data tools to uncover insights, model scenarios, and support evidence-based policymaking.

Requirements, Delivery & Testing

Participate in agile delivery cycles — refining user stories, supporting backlog prioritization, and validating digital features against policy objectives.

Develop test scenarios, conduct user acceptance testing (UAT), and ensure business needs are fully met in delivered products.

Support impact measurement through KPIs, policy dashboards, and service performance analytics.

Stakeholder Engagement & Change Management

Facilitate workshops between policymakers, engineers, and service owners to align digital solutions with strategic goals.

Create clear, AI-enhanced documentation and visual materials that communicate technical concepts to policy audiences.

Contribute to change enablement, ensuring policy teams are equipped to use and sustain new digital systems.

Qualifications

• Bachelor's or Master's degree in Public Policy, Business, Information Systems, or a related discipline.

• 3–6 years of experience as a Business Analyst or Digital Transformation Associate — preferably within government, consulting, or regulated sectors.

• Demonstrated experience in:

• Writing BRDs, workflows, and process documentation.

• Using AI-powered productivity and analysis tools.

• Working within Agile or hybrid delivery models.

• Strong analytical and systems-thinking mindset — able to bridge public policy frameworks with digital solution design.

• Excellent communication and documentation skills, with the ability to interface between technical and policy stakeholders.

WHY CHOOSE US |

Our Commitment to Equal Opportunities: At Whiteshield, we are committed to providing equal opportunities in employment regardless of individual characteristics. We recognize that our employees feel appreciated when their thoughts and values are respected and considered. We're committed to maintaining and driving an inclusive culture and workplace where all talents are nurtured and feel empowered to contribute.

Celebrating Achievements: At Whiteshield, we seek to reward those who demonstrate exceptional individual achievements above and beyond expectations in the pursuit of continuously seeking excellence for our clients. When individuals excel, we show our appreciation and celebrate achievements by generously recognizing and supporting the career progression of those who make unique contributions to the firm.

Empowering Our People: At Whiteshield, we recognize that our employees are the core to our success and believe that when our exceptional talent comes together, and wellbeing is a priority – innovation thrives. We are dedicated to promoting and encouraging a healthy work-life balance and adopting a genuinely flexible working model to empower our employees to pursue a balance that suits their personal needs.