Retail Trainer – Footwear Brand
1 week ago
Location: UAE
Salary: Up to AED 7,000 per month
Experience: 3–4 Years
Languages: Arabic (Fluent) & English (Fluent)
Job Purpose
We are looking for a dynamic Retail Trainer to support the learning and performance development of store teams for a footwear (shoe) brand. The role focuses on enhancing product knowledge, selling skills, customer experience, and operational excellence across stores.
Key Responsibilities
Deliver product, sales, and customer service training to store staff and store managers
Conduct onboarding training for new hires and refresher sessions for existing teams
Train staff on footwear product features, fitting techniques, materials, and care
Coach sales associates on customer engagement, upselling, and conversion techniques
Support store managers in identifying training needs and performance gaps
Conduct store visits to observe staff performance and provide on-the-job coaching
Ensure training materials are aligned with brand standards and business objectives
Track training effectiveness through assessments, feedback, and performance metrics
Support seasonal launches, promotions, and new product rollouts with focused training
Coordinate with operations and HR teams to support people development initiatives
Required Qualifications & Experience
3–4 years of experience as a Retail Trainer / Sales Trainer, preferably in footwear, fashion, or retail brands
Strong understanding of retail sales processes and customer service standards
Experience in classroom training, floor coaching, and on-the-job facilitation
Fluent in Arabic and English (spoken and written)
Strong communication, facilitation, and interpersonal skills
Ability to travel between stores as required
Basic proficiency in MS Office (PowerPoint, Excel, Word)
Preferred Skills
Experience in shoe or fashion retail brands
Knowledge of adult learning principles and coaching techniques
Ability to influence and motivate frontline retail staff
Strong observation, feedback, and problem-solving skills
What We Offer
Competitive salary up to AED 7,000 per month
Opportunity to work with a growing retail footwear brand
Exposure to multi-store retail training operations
- Career growth in learning & development within retail
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