Retail Trainer – Footwear Brand

1 week ago


Dubai, Dubai, United Arab Emirates Coach Buddies Full time

Location: UAE

Salary: Up to AED 7,000 per month

Experience: 3–4 Years

Languages: Arabic (Fluent) & English (Fluent)

Job Purpose

We are looking for a dynamic Retail Trainer to support the learning and performance development of store teams for a footwear (shoe) brand. The role focuses on enhancing product knowledge, selling skills, customer experience, and operational excellence across stores.

Key Responsibilities

Deliver product, sales, and customer service training to store staff and store managers

Conduct onboarding training for new hires and refresher sessions for existing teams

Train staff on footwear product features, fitting techniques, materials, and care

Coach sales associates on customer engagement, upselling, and conversion techniques

Support store managers in identifying training needs and performance gaps

Conduct store visits to observe staff performance and provide on-the-job coaching

Ensure training materials are aligned with brand standards and business objectives

Track training effectiveness through assessments, feedback, and performance metrics

Support seasonal launches, promotions, and new product rollouts with focused training

Coordinate with operations and HR teams to support people development initiatives

Required Qualifications & Experience

3–4 years of experience as a Retail Trainer / Sales Trainer, preferably in footwear, fashion, or retail brands

Strong understanding of retail sales processes and customer service standards

Experience in classroom training, floor coaching, and on-the-job facilitation

Fluent in Arabic and English (spoken and written)

Strong communication, facilitation, and interpersonal skills

Ability to travel between stores as required

Basic proficiency in MS Office (PowerPoint, Excel, Word)

Preferred Skills

Experience in shoe or fashion retail brands

Knowledge of adult learning principles and coaching techniques

Ability to influence and motivate frontline retail staff

Strong observation, feedback, and problem-solving skills

What We Offer

Competitive salary up to AED 7,000 per month

Opportunity to work with a growing retail footwear brand

Exposure to multi-store retail training operations

  • Career growth in learning & development within retail


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