Internship Front Office

Job Description
PRIMARY RESPONSIBILITIES:

• Assists in maximizing room sales and revenue.
• Prepares guest name lists.
• Prepares for guest arrivals and departures.
• Greets and addresses guests by name upon their check-in and check-out.
• Assists guests while they are registering.
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms.
• Informs Guest Service Attendants of guests' room number.
• Shows the room features and facilities to guests.
• Assists and follows up guests' requests and inquiries.
• Recommends F&B outlets and entertainments in the hotel to guests.
• Briefs and hand over at the end of the shift.
• Provides information, directions and service based on the hotel standards and policies.
• Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
• Controls and distributes guest room keys.
• Strictly follows hotel and company standards and policies.
• Informs management regarding guest feedback or any unusual events.
• Is familiar with the emergency procedures of the hotel.
• Performs other duties as assigned by Shift Manager or FO Manager.

Administrative Responsibilities

• Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation.
• Establishes two-way communication within and related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Attends briefing and departmental meetings or as assigned by supervisor.
• Manages time effectively by meeting deadlines on time.
• Identifies and solves problems in a professional manner.
• Assists others to ensure the operation is run smoothly and effectively

Technical Responsibilities

• Knows and understands the job description and be able to perform the task as required.
• Knows and understands policies of the department well and can guide others to perform the job well.
• Recognizes good quality products and presentation
• Checks and improves all service standards established by the company
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel's image and businesses.
• Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.

RELATIONSHIP

• Reports to Unit Manager concerned.
• Coordinates with all concerned personnel to ensure that all activities are accomplished.

Others

• Continuous learning through own training plan.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company's Culture

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Active Academic status
• At least vocational diploma in Hotel & Tourism Management.
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills