Sr. Supervisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Brix Cafe Full time 120,000 - 240,000 per year

Job Title: Sr. Supervisor – SLRP, Dubai Mall

Department: Operations / Retail / F&B

Reports To: Restaurant Manager

Location: Dubai Mall, Dubai

Job Type: Full-time

Job Summary:

The Supervisor – SLRP is responsible for overseeing daily operations, ensuring high-quality service delivery, and maintaining brand standards within the outlet. The role involves supervising staff, handling customer interactions, monitoring inventory, and ensuring smooth day-to-day operations to achieve sales and service objectives.

Key Responsibilities:1. Operations Management

  • Supervise and coordinate daily store operations in compliance with company policies.
  • Ensure cleanliness, organization, and readiness of the outlet at all times.
  • Support the Store Manager in managing shift schedules and staff deployment.
  • Monitor performance and ensure operational efficiency during peak hours.

2. Team Leadership & Training

  • Lead, motivate, and support the team to deliver exceptional customer service.
  • Provide on-the-job training, coaching, and performance feedback to team members.
  • Ensure staff adhere to grooming, attendance, and service standards.
  • Assist in onboarding new team members and ensuring they are familiar with company procedures.

3. Customer Service

  • Handle customer inquiries, complaints, and feedback professionally and promptly.
  • Maintain a strong customer-focused environment that promotes loyalty and repeat business.
  • Ensure that service quality meets company and Dubai Mall standards.

4. Sales & Targets

  • Assist in achieving sales goals and maximizing profitability.
  • Monitor product availability, display standards, and upselling opportunities.
  • Support in implementing promotions and marketing campaigns effectively.

5. Inventory & Cash Control

  • Supervise daily cash handling, reconciliation, and reporting.
  • Monitor stock levels, place replenishment requests, and control wastage.
  • Ensure compliance with inventory and financial control procedures.

6. Compliance & Health and Safety

  • Ensure adherence to all Dubai Mall regulations, health, and safety standards.
  • Conduct regular checks to ensure compliance with hygiene and food safety policies (if F&B).
  • Report maintenance issues or safety hazards promptly.

Qualifications & Skills:

  • Bachelor's degree or diploma in Business Administration, Retail, or Hospitality Management.
  • 2–4 years of experience in a supervisory role within retail, hospitality, or F&B.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent customer service orientation.
  • Knowledge of POS systems, inventory management, and basic financial reporting.
  • Ability to work flexible shifts, including weekends and public holidays.

Key Competencies:

  • Leadership and people management
  • Customer focus and service excellence
  • Problem-solving and decision-making
  • Organizational and multitasking ability
  • Team collaboration and accountability

Job Type: Full-time

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