Partner Customer Support

2 weeks ago

Dubai, Dubai, United Arab Emirates Rapyd Full time

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let's build the future of fintech together.

Get the tools to grow globally at Follow: Blog, Insta, LinkedIn, Twitter

Rapyd is looking for a dynamic, high-impact Partners Support Specialist who is technically savvy, creative, and curious to provide exceptional high-touch user experience to our clients and partners. This is a hands-on role and you will wear many hats; from interacting directly with our merchants and partners, working closely with other teams to ensure a seamless experience for our users, debug, and develop monitors for the production environment.

As a Partners Support Specialist your responsibilities would include:

  • Be the first line of defense and escalation for any technical issues
  • Elegantly handle customer requests and maintain Rapyd's SLA & customer satisfaction
  • Escalate and own issues internally and externally with service providers / partners
  • Develop monitoring tools for the production environment
  • Extend our knowledge base
  • Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer's issues. Cover "on-call" shifts as needed to support our global coverage model
Requirements
  • Proficient in English
  • 3-5 years of experience in customer support required 
  • Able to work independently from our regional office and home
  • Customer facing experience in a B2B global company
  • Knowledge of API management and bug reporting tools
  • Ability to work under pressure in a fast-paced environment
  • Great technical writing and verbal communication skills
  • Strong troubleshooting skills using multiple tools / logs correlation 
  • Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
  • Experience in the payments industry - Big Advantage

Job Candidate Privacy Policy - 

  • Partner Customer Support

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Rapyd Full time

    DescriptionRapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution...

  • Partner Support Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Deliveroo Full time

    The TeamCare supports our customers from all sides of the marketplace and the operations team owns agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience whilst delivering efficiencies in our frontline operations.In this role you'll be involved in three key areas:Managing channel, queue and agent...

  • Partner Support Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Deliveroo Full time

    The TeamCare supports our customers from all sides of the marketplace and the operations team owns agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience whilst delivering efficiencies in our frontline operations.In this role you'll be involved in three key areas:Managing channel, queue and agent...

  • Tagalog/Filipino Speaker Customer Support

    2 weeks ago

    Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    We are hiring TAGALOG/FILIPINO speakers, with some Sales Experience, for a Customer Care role. Massive and Urgent HireBase salary 4000 AED plus High Ticket CommissionsApply if you are an immediate joiner in DubaiWork Visa, Medical Insurance, Yearly Flight Allowance, Great Work Culture, Uncapped commissions.

  • Indonesian/Bahasa Speaker Customer Support

    2 weeks ago

    Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    We are hiring Indonesian/Bahasa speakers, with some Sales Experience, for a Customer Care role. Massive and Urgent HireBase salary 4700 AED plus High-Ticket CommissionsWork Visa, Medical Insurance, Yearly Flight Allowance, Great Work Culture, Uncapped commissions.Apply if you are an immediate joiner in DubaiAbout the role: the agent is performing outgoing...

  • IT Customer Support

    2 days ago

    Dubai, Dubai, United Arab Emirates Al Barsha Electronics LLC Full time

    The IT Customer Support Executive will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies' software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.Key ResponsibilitiesRespond...

  • Customer Support

    2 days ago

    Dubai, Dubai, United Arab Emirates Al AWEER STAR FURNTURE(L.L.C) Full time

    Stay updated on product changes and industry trends to provide informed support and recommendations.Provide product knowledge and support, guiding customers through troubleshooting processes to enhance their experience.Desired Candidate ProfileFluency in English, with proficiency in additional languages preferred to cater to a diverse customer...

  • Customer Support Representative

    6 days ago

    Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time

    Job Requisition ID:174455Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Customer Support Representative

    6 days ago

    Dubai, Dubai, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 174455 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Customer Support Specialist

    6 days ago

    Dubai, Dubai, United Arab Emirates Uber Technologies Full time

    About the RoleAt Uber, we re building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on-demand...