IT Technician

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates YOSH HOSPITALITY LLC OPC Full time

We are looking for a skilled and reliable professional to join our team as an IT Technician. If you thrive in a dynamic environment, possess strong technical abilities, and have a passion for delivering excellent user support, we would love to hear from you.

Key Responsibilities – IT Technician Support and Maintenance
  • Install, configure, and maintain computer hardware, software, networks, and related IT equipment across the organization.
  • Provide proactive first and second-line technical support for all users, diagnosing and resolving IT issues promptly in line with service standards.
  • Monitor and maintain accurate records of IT assets, hardware inventory, and software licenses using established asset management systems.
  • Troubleshoot problems with desktops, laptops, printers, and network devices, escalating issues when necessary in accordance with company guidelines.
  • Collaborate with IT colleagues to implement regular system updates, security patches, and antivirus processes to safeguard network integrity and data security.
  • Assist with the onboarding and offboarding of users by setting up accounts, deploying devices, and managing user permissions within company systems.
  • Support meeting rooms, AV systems, and remote conferencing tools to facilitate seamless business communications and operations.
  • Contribute to IT projects, including systems migrations, infrastructure upgrades, and digital transformation initiatives as directed by IT management.
  • Promote a positive IT service culture, maintaining professionalism and empathy in all user interactions, and providing clear instructions when needed.
Desired Candidate Profile
  • Proven experience in a hands-on IT Technician, IT Support, or Helpdesk role, preferably in a hospitality, office, or multi-department environment.
  • Excellent knowledge of Windows and Mac operating systems, MS Office Suite, and standard business applications.
  • Basic networking skills, including familiarity with TCP/IP, Wi-Fi configuration, and troubleshooting network connectivity issues.
  • Strong organisational skills with meticulous attention to detail and the ability to prioritise and resolve tasks efficiently.
  • Effective communication and interpersonal skills to support colleagues at all technical levels, both in-person and remotely.
  • Commitment to confidentiality, data protection, and compliance with all relevant IT security policies.
  • Ability to adapt to new technologies and willingness to learn as the IT environment evolves.
Desirable Qualifications & Additional Experience – IT Certifications and Continuous Learning
  • Formal IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent (preferred).
  • Experience supporting hospitality-specific or property management systems.
  • Familiarity with cloud-based platforms (e.g., Office 365, Google Workspace) and remote management tools.
  • Awareness of current technology trends, cybersecurity threats, and best practices in IT service delivery.

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