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Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai's thriving JVT community.
The hotel offers a diverse selection of dining venues—including Farmer's Common, Neighbourhood Brew, our homegrown Risen Café and Artisanal Bakery, and our poolside restaurant and bar—alongside dedicated family-friendly spaces, a Kid's Corner, an outdoor playground, and rejuvenating spa facilities. Additionally, guests can expect access to Soluna Restaurants & Beach Club on the Palm Jumeirah, with complimentary shuttle services.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.
About The First Group Hospitality
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
Job DescriptionThe Head Waiter / Head Waitress is responsible for overseeing daily restaurant service operations and ensuring exceptional guest experiences. This role leads and supports service staff, maintains service standards, and acts as a key point of contact between guests, kitchen, and management to ensure smooth, efficient, and high-quality food and beverage service.
• Supervise and coordinate front-of-house service during shifts
• Ensure service standards, presentation, and guest service procedures are consistently followed
• Welcome and engage with guests, addressing requests, concerns, or special needs promptly
• Assist with table assignments, reservations, and floor management
• Train, coach, and support wait staff to maintain high performance and service quality
• Coordinate with kitchen and bar teams to ensure timely and accurate service
• Monitor service flow and resolve operational issues during service periods
• Assist with opening and closing duties, including setup and breakdown
• Support inventory control, stock levels, and service equipment readiness
• Ensure compliance with health, safety, and hygiene standards
• Handle guest feedback professionally and report issues to management
• Proven experience as a waiter/waitress, preferably in a hotel
• Previous supervisory or leadership experience preferred
• Strong knowledge of food, beverages, and service etiquette
• Excellent communication and interpersonal skills
• Ability to lead a team and work effectively under pressure
• Strong organizational and problem-solving skills
• Familiarity with POS systems and basic administrative tasks
• Flexible availability, including evenings, weekends, and holidays
