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Service Advisor

3 weeks ago

Dubai, Dubai, United Arab Emirates Al Ghurair Investment LLC Full time

To maximize revenue by effectively promoting and providing honest recommendation on additional services or products, highlighting their unique features and the advantages offered to our service center customers. This also helps boost revenue for the service department and enhances overall business profitability. Serves as a liaison between customers and the service department and act as a brand ambassador. Efficiently relaying vehicle issues and repair time frames to customers and conveying customer concerns to the service department. Demonstrates exceptional customer service abilities and a keen emphasis optimizing post-sale revenue by emphasizing supplementary services and client retention to improve the overall customer experience.

Strategic- Meeting and greeting customers: Serves as initial point of contact for customers when they arrive at the service department. Offers a warm welcome for customers, promptly address any issues they may have, and maintain clear and effective communication throughout the service process. -Emphasizes the importance of providing exceptional customer service, offering personalized recommendations, and fostering strong customer relationships to ensure customer loyalty and retention -Schedule customer appointments manage service department's schedule efficiently to ensure that all customers are serviced in a timely manner. -Suggests necessary maintenance and part replacement, explains the benefits of the proposed services, responds to client inquiries, decides on estimation, discount, advises customer on make model to spend, where viable, and repair and service estimates . -Inform the customer about the tasks that need to be completed and ensure their approval before proceeding with the vehicle testing. Clearly state the total cost in the quotes  and get customers buy in before moving forward with the repair process.

Operational- -Fill the 'T' Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively. -Ensure all the repairs are carried out as per Job Card before committed delivery time. Intimating and taking prior approval from the customer for any repair not discussed earlier. -Streamlining communication between customers and technicians. Having a streamlined and effective communication process between customers and technicians. Ensures that customer concerns and service requests are properly conveyed and that information about repairs and service updates is promptly shared with customers. -Work closely with the Parts advisor to ensure the availability of necessary spare parts and efficiently coordinate the work to streamline the process, resulting in accurate timelines for servicing and repair.

People Management- Managing customer complaints, escalation, feedback and updates customer data ensuring correct information and service history is maintained

Desired Candidate Profile
  • Diploma or Degree in Automobile or Mechanical Engineering.
  • Technical background, Knowledge in new technology
  • 3 to 5 years of experience as a Mechanical Service Advisor in Automobile Industry