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Payment Recovery Specialist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates EGC Properties L.L.C Full time

Payment Recovery Specialist (Full-Time, On-Site – Abu Dhabi)
Role Description

This is a full-time, on-site role for a
Payment Recovery Specialist

based in Abu Dhabi. The specialist will oversee payment recovery processes, manage outstanding balances, and coordinate closely with clients and insurance providers. Responsibilities include resolving discrepancies, ensuring compliance with company procedures, and maintaining accurate and up-to-date recovery records. The role also involves supporting recovery strategies and engaging professionally with stakeholders to ensure timely and effective payment resolutions.

Responsibilities

  • Manage and recover outstanding payments in a timely manner
  • Coordinate with clients, insurance firms, and internal teams to resolve payment issues
  • Conduct follow-ups via calls, emails, or official communication channels
  • Investigate and resolve discrepancies in accounts and payment records
  • Maintain accurate documentation, reports, and recovery logs
  • Support the development and implementation of effective recovery strategies
  • Provide internal training or guidance on recovery procedures when needed
  • Ensure all recovery actions comply with company policies and relevant regulations
  • Escalate unresolved cases to management with proper documentation

Qualifications

  • Strong
    interpersonal and communication

skills for client engagement and negotiation
- Knowledge or experience in
addiction recovery

and
insurance processes

is an advantage
- Ability to
train and guide

team members on recovery operations
- Detail-oriented with strong analytical and problem-solving abilities
- Ability to work under deadlines while maintaining high accuracy
- Prior experience in
payment recovery, collections, finance

, or related fields preferred
- Bachelor's degree in
Business Administration, Finance

, or a related field is highly desirable

Key Skills

  • Payment Recovery & Collections
  • Customer Communication & Negotiation
  • Documentation & Reporting
  • Problem-Solving & Analytical Thinking
  • Time Management & Organization
  • Knowledge of Insurance Processes (Preferred)
  • Basic Financial Understanding