Functional - QA Test Analyst (Islamic Banking CRM Program)

2 days ago

Sharjah, Sharjah, United Arab Emirates Dicetek LLC Full time

Job Summary
The UAT Tester supports the CRM Transformation Program by executing detailed UAT activities across all CRM modules and related Islamic banking processes. The role focuses on test case execution, defect identification, business process validation, and ensuring CRM functionalities perform as designed across all channels and integrated systems.

The UAT Tester collaborates with Business Users, Product Owners, Operations, Sharia, and Technology teams to validate that CRM journeys—including onboarding, cases, complaints, service requests, call center scripts, and lead management—operate effectively and consistently with Islamic banking rules and operational requirements.

Key Responsibilities

  • Execute test cases for CRM modules, integrations, workflows, dashboards, and reporting features.
  • Validate customer journeys such as onboarding, KYC/KYB, service requests, account servicing, case management, and complaint handling.
  • Run UAT cycles for CRM–core banking integrations (T24, LOS, AML, Digital Channels, OFSAA).
  • Identify, log, and retest defects using JIRA or equivalent platforms.
  • Prepare and manage test data for CRM customer profiles, leads, cases, and workflows.
  • Ensure CRM processes comply with Islamic banking rules, operational SOPs, and regulatory requirements.
  • Support daily UAT reporting for completed cases, open defects, re-tests, and blockers.
  • Work closely with the UAT Lead to align execution with test plans and timelines.
  • Perform regression testing for CRM enhancements and hotfixes.
  • Participate in business demos, solution walkthroughs, and sprint reviews.
  • Conduct post-deployment sanity checks after releases.
  • Ensure documentation of test evidences for audit, governance, and process validation.

Accountabilities

  • Collaborate with business users, operations, Sharia, and technology teams to clarify CRM requirements and validate expected outcomes.
  • Support vendor teams with defect reproduction, log capture, and workflow tracing to accelerate resolution.
  • Ensure all test cases and defects are documented accurately and traceable to requirements.
  • Participate in continuous improvement discussions to enhance CRM user experience and operational efficiency.
  • Support UAT training, knowledge transfer, and CRM user workshops as required.
  • Ensure adherence to UAT governance standards and quality expectations set by the Test Lead.

Qualifications
Minimum Experience

  • Minimum 4 years of experience in UAT, quality assurance, or business support functions within banking.
  • Exposure to CRM platforms (Salesforce, Dynamics, Temenos Infinity CRM, Oracle CRM, or equivalent).
  • Understanding of Islamic banking concepts and customer service processes.
  • Hands-on experience with defect management tools (JIRA, Azure DevOps, HP ALM).
  • Experience reading BRDs, functional specs, user stories, and process flows.

Minimum Qualification

  • Bachelor's degree in Business, IT, Engineering, or equivalent field.
  • ISTQB Foundation or Agile testing certification preferred.

  • Functional QA

    2 days ago

    Sharjah, Sharjah, United Arab Emirates Dicetek LLC Full time

    Job SummaryThe UAT Test Lead will serve as thesubject matter expertfor all testing activities within the Islamic Bank's CRM Transformation Program. The role is responsible for leading, planning, coordinating, and driving User Acceptance Testing across all CRM modules—including Customer 360, Lead Management, Complaints, Case Management, Relationship...

  • Senior Test Manager

    2 days ago

    Sharjah, Sharjah, United Arab Emirates QualityKiosk Technologies Full time

    Job Title: Senior Test Manager - TCoE & Banking Transformation (Onsite, Sharjah, UAE)Role SummaryWe are seeking a highly accomplished and results-driven Senior Test Manager to take the lead of our testing and Quality Assurance (QA) function at a major banking client in Sharjah. This role is central to our strategy, focusing on establishing a robust Test...

  • QA Coordinator

    2 days ago

    Sharjah, Sharjah, United Arab Emirates Alpha Flight Services UAE Full time

    Coordinate and manage the testing efforts of the QA team, including task assignments, progress tracking, and providing guidance to ensure efficient testing cycles.Develop and execute comprehensive test plans and test cases, ensuring alignment with project requirements and user stories to guarantee software quality.Identify, document, and track software...

  • Business Analyst

    2 days ago

    Sharjah, Sharjah, United Arab Emirates ADIB Full time

    Role       : Business AnalystLocation : SharjahRole Purpose:The Business Analyst role is crucial in bridging the gap between business strategy, regulatory compliance, and technical implementation for the merchant facing payment solutions, defining and analyzing system challenges, devising and testing standards and solutions. This includes projects, BAU...

  • qa admin

    2 days ago

    Sharjah, Sharjah, United Arab Emirates Alpha Flight Services UAE Full time

    Orchestrate the QA environment, ensuring all tools and infrastructure are set up and maintained for seamless testing operations.Develop and implement QA processes and standards, tailoring them to project needs and industry best practices for optimal efficiency.Manage and mentor QA team members, fostering a collaborative and high-performing environment...

  • Software Test Engineer

    2 days ago

    Sharjah, Sharjah, United Arab Emirates Star Gallery Mart Full time

    Job Title: Software Test EngineerCompany: Star Gallery MartWebsite: Job Type: Full-Time, PermanentExperience Required: Minimum 2 years (Software Testing / QA)Walk-In Interview DetailsDates: 16 December 2025 – 30 December 2025Time: 1:00 PM – 5:00 PMStarting: TomorrowWebsite for Reference: Office Location:Shed No. 15, Industrial Area 17, Sharjah, UAEGoogle...

  • CRM Data Analyst

    2 days ago

    Sharjah, Sharjah, United Arab Emirates Al Rasikhoon Real Estate الراسخون للعقارات Full time

    Looking for a detail-oriented and experienced CRM Analyst to manage and optimize our Customer Relationship Management (CRM) system. This is a key role supporting sales, marketing, and operations teams to ensure seamless lead tracking, efficient workflows, accurate reporting, and excellent CRM adoption across the company.The ideal candidate will have UAE...

  • Audit Testing

    2 days ago

    Sharjah, Sharjah, United Arab Emirates Nair Systems LLC Full time

    Nair Systems is currently looking for Audit Testing for our UAE operations with the following Skill set and terms & conditions.Experience & Qualifications:• Bachelor's degree in Audit, Accounting, Finance, Information Technology, Computer Science, orrelated discipline.• 4–7 years of relevant experience in Internal Audit, External Audit, or Risk &...

  • inspector - pressure test

    2 days ago

    Sharjah, Sharjah, United Arab Emirates EIWAA Oil and Gas Services LLC Full time

    We are seeking a skilled and experienced PRESSURE TESTING - INSPECTOR to join our team. The ideal candidate will have 2–4 years of hands-on experience in pressure testing (hydro and pneumatic), valve maintenance, and electrical/mechanical testing procedures. This role is critical to ensuring the safety, reliability, and compliance of pressurized systems...

  • Hydrostatic / Pressure Testing Inspector

    2 days ago

    Sharjah, Sharjah, United Arab Emirates EIWAA OIL and GAS SERVICE L.L.C. Full time

    Perform hydrostatic and pneumatic pressure tests using gauges and chart recorders. Support pipe isolation and freezing operations during maintenance. Carry out valve servicing, overhauling, and calibration (including PRVs). Conduct Portable Appliance Testing (PAT) for electrical safety compliance. Perform Earth Pit Testing and Megger Testing for grounding...