Events and Experiences Manager

Position: Events and Experiences Manager

Location: Sharjah, UAE (onsite)

Employment Type: Full-time

Experience Level: Mid-level

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About the Client

Our client is a forward‑thinking hospitality enterprise operating in the dynamic Sharjah market. With a strong emphasis on creating unmatched guest experiences, they blend modern service excellence with cultural authenticity to deliver memorable stays and events. Driven by innovation and sustainability, the company is rapidly expanding its team to support strategic leadership, enrich staff learning and growth, orchestrate distinctive experiences, enhance customer success, and advance environmental commitments.

About the Role

The Events Manager position is a mid-to-senior level role responsible for the end-to-end planning, coordination, and execution of a diverse range of events and experiences within the hospitality sector. This role is pivotal in shaping memorable guest experiences, ensuring operational excellence, and upholding the highest standards of service. The Events and Experiences Manager will have a direct impact on client satisfaction, brand reputation, and the overall success of hospitality offerings in Sharjah's dynamic market.

Key Responsibilities

• Lead the conceptualization, planning, and execution of a wide variety of events, including corporate functions, social gatherings, weddings, conferences, and themed experiences tailored to the hospitality industry.
• Collaborate closely with internal teams such as sales, marketing, culinary, and operations to ensure seamless event delivery and alignment with brand standards.
• Develop detailed event proposals, budgets, and timelines, ensuring all logistical, technical, and creative aspects are meticulously managed.
• Oversee vendor selection, contract negotiation, and relationship management with suppliers, entertainers, decorators, and technology providers.
• Ensure compliance with local regulations, health and safety standards, and hospitality industry best practices throughout all event phases.
• Supervise on-site event setup, execution, and breakdown, providing hands-on leadership and troubleshooting to guarantee flawless delivery.
• Manage guest relations before, during, and after events, addressing client needs, special requests, and feedback to ensure high satisfaction levels.
• Analyze event outcomes, prepare post-event reports, and implement continuous improvement strategies based on feedback and performance metrics.
• Coordinate marketing and promotional activities for events in partnership with the marketing team, leveraging digital platforms and social media.
• Train, mentor, and supervise junior event staff, fostering a culture of excellence, teamwork, and professional growth.

Required Experience & Skills

• Proven experience (5+ years) in event management within the hospitality industry, with a strong portfolio of successfully executed events.
• Exceptional organizational and project management skills, with the ability to manage multiple events simultaneously under tight deadlines.
• Strong interpersonal and communication abilities, including negotiation, client liaison, and conflict resolution.
• In-depth knowledge of event logistics, vendor management, and hospitality operations.
• Proficiency in event management software (such as Cvent, Eventbrite, or similar platforms) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Creative problem-solving skills and the ability to adapt quickly to changing circumstances or client requirements.
• Familiarity with local cultural norms, customs, and regulatory requirements relevant to events in Sharjah and the UAE.
• Financial acumen for budget planning, cost control, and ROI analysis.
• Experience in digital marketing, social media promotion, and event branding is highly advantageous.
• Ability to lead, motivate, and develop a diverse team in a fast-paced hospitality environment.

Qualifications

• Bachelor's degree in Event Management, Hospitality Management, Business Administration, or a related field is required.
• Professional certifications in event planning (such as CMP, CSEP, or equivalent) are highly desirable.
• Advanced training in health and safety, food and beverage management, or customer service is considered an asset.
• Multilingual abilities, especially proficiency in English and Arabic, are advantageous for client and vendor communications.

Tools & Technologies

• Event management platforms: Cvent, Eventbrite, Social Tables
• Productivity tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Project management software: Asana, Trello, or similar
• Communication tools: Slack, Microsoft Teams, Zoom
• Social media platforms: Instagram, Facebook, LinkedIn for event promotion
• Audio-visual and event technology solutions commonly used in hospitality venues

This Events and Experiences Manager role offers the opportunity to shape and deliver exceptional experiences in a vibrant hospitality environment. The position provides a platform for professional growth, creative expression, and significant impact on guest satisfaction and brand reputation within Sharjah's thriving events landscape.

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