Assistant Manager

7 days ago

Dubai, Dubai, United Arab Emirates Hyatt Full time

Organization- Dubai Creek Golf & Yacht Club
Summary
Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented
Assistant Manager - Guest Relations Villas
to join our elite team at the new
Solenna Villas
. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary
As an
Assistant Manager - Guest Relations Villas
at Dubai Creek Resort, you will assist
*Rooms Manager - Villas*
. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt's high service standards.

Key Responsibilities:

  • Supervise and lead Host/Hostess , C oncierge, and bell services
  • Ensure seamless check-in/check-out processes and handle guest requests efficiently
  • Train and mentor, your Team to provide exceptional customer service
  • Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience
  • Monitor Villa inventory, occupancy levels, and revenue management strategies
  • Handle billing, payments, and financial transactions accurately
  • Maintain compliance with Hyatt policies, brand standards, and safety procedures
  • Resolve guest concerns promptly and professionally

Qualifications
Requirements:

  • Previous experience as a Team Leader, Supervisor/ Assistant Manager Front Office or similar roles in the hospitality industry .
  • Strong leadership, communication, and problem-solving skills
  • Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
  • Ability to work flexible hours, including weekends and holidays
  • A degree in Hospitality Management or a related field is preferred

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