receptionist

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description
We are seeking a professional and friendly Receptionist to join our team in Rixos Al Mairid, Ras Al-Khaimah, United Arab Emirates. As the first point of contact for our guests and visitors, you will play a crucial role in creating a welcoming and efficient environment for our organization.

  • Greet and direct visitors, guests, and clients in a courteous and professional manner
  • Answer and manage incoming phone calls, emails, and other communications
  • Schedule appointments and maintain calendars for executives and staff members
  • Perform administrative tasks such as data entry, filing, and document preparation
  • Manage the front desk area, ensuring it remains tidy and well-organized
  • Coordinate with other departments to facilitate smooth operations
  • Handle basic inquiries and provide information about our organization and services
  • Assist with event preparations and guest accommodations when required
  • Maintain security by following check-in procedures and issuing visitor badges
  • Process incoming and outgoing mail and packages

Qualifications

  • Professional Experience: Demonstrable experience as a Receptionist within the hospitality sector is mandatory.
  • Linguistic Proficiency: Fluency in English and Arabic (both written and verbal communication) is essential. Proficiency in additional languages is highly advantageous.
  • Technical Expertise: Comprehensive knowledge of Opera Cloud or equivalent front office systems is required.
  • Computer Literacy: Proficient utilisation of MS Office applications and adept email management skills are crucial.

  • Core Competencies:

  • Exceptional organisational and communication abilities are paramount.

  • Exemplary attention to detail and superior multitasking capabilities in high-pressure environments are essential.

  • Professional Presentation: Impeccable professional appearance and demeanour are non-negotiable.

  • Ethical Standards:

  • Utmost ability to maintain confidentiality and handle sensitive information with the highest level of discretion.

  • Unwavering commitment to work various shifts, including weekends and public holidays.

  • Service Excellence: Demonstrated commitment to surpassing guest expectations and consistently delivering exceptional service is imperative.

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