Principal Account Solution Engineer

*Role Overview*

As a Principal Account Solution Engineer, you will serve as a senior technical and solution leader across complex, high-impact enterprise opportunities. You will own the end-to-end solution strategy, partner closely with senior Account Executives, and engage directly with C-level and executive stakeholders to shape transformational outcomes.

This role is designed for a seasoned professional who combines deep front-office technology expertise with executive presence, proven and on-the-ground Middle East experience, structured thinking, and the ability to operate confidently in fast-moving, ambiguous environments. You will act as a trusted advisor to customers, guiding them through large-scale digital, data, and AI-led transformation initiatives.

*Key Responsibilities*

• Own and lead the solution strategy across strategic and complex enterprise opportunities, ensuring alignment between customer objectives, Salesforce capabilities, and long-term value.
• Act as the primary technical and solution authority for assigned accounts, building trusted relationships with senior business and technology leaders.
• Lead advanced, structured discovery with executive stakeholders to uncover business drivers, organisational priorities, and success metrics.
• Design and articulate end-to-end, multi-cloud Salesforce solutions spanning among others CRM, service management, marketing automation, CDP, analytics, revenue management, industry clouds, integration, and agentic AI use cases.
• Develop and deliver executive-level presentations, solution narratives, and demonstrations that clearly communicate business value and strategic impact.
• Confidently present and defend solution approaches in front of C-suite audiences, steering architectural and investment discussions.
• Guide and influence opportunity strategy, prioritisation, and execution in partnership with Account Executives and extended teams.
• Respond to complex RFPs, technical evaluations, and architecture discussions with clarity, rigour, and credibility.
• Mentor and support other Solution Engineers through informal coaching, deal support, and knowledge sharing.
• Maintain deep and current knowledge of Salesforce products, industry trends, and front-office technology landscapes through continuous learning and enablement.
• Achieve quarterly and annual objectives aligned to regional and organisational priorities.
• Travel regularly in the Middle East and engage onsite with customers as required.

*Core Competencies*

The Principal Account Solution Engineer is expected to demonstrate advanced to expert proficiency across the following areas:

*Orchestration:* Aligns internal teams and stakeholders around a coherent, executive-ready solution strategy and owns senior technical relationships.

*Opportunity Management:* Shapes win strategies for complex deals, anticipates risks, and drives disciplined execution.

*Solution Support:* Provides decisive guidance and timely responses to customer and account team needs.

*Solution Discovery:* Leads executive-level discovery and synthesises insights into clear solution direction.

*Solution Design:* Architects scalable, value-led solutions that address both immediate and long-term customer objectives.

*Communication Methods:* Communicates confidently and persuasively with C-level audiences using narratives, customer journeys, and outcome-focused messaging.

*Business Foundations:* Demonstrates strong understanding of how enterprises operate, create value, and transform.

*Industry Foundations:* Applies industry context, processes, and terminology to solution design and executive conversations.

*Product Capabilities:* Demonstrates deep expertise across Salesforce clouds and front-office technologies, positioning them effectively against customer use cases.

*Technical Literacy:* Explains how Salesforce fits within broader enterprise architectures, including data platforms, security, governance, and integration patterns.

*Required Qualifications*

• Minimum of 10 to 15 years of professional experience, including 5 or more years working in the Middle East within enterprise or complex organisational environments.
• Proven experience leading or contributing to large-scale digital transformation initiatives.

• Strong technical knowledge across front-office technologies, including:

• CRM platforms

• Service management
• Marketing automation
• Customer Data Platforms (CDP)
• Analytics and business intelligence
• Agentic AI and intelligent automation
• Background in solution engineering, technical consulting, enterprise architecture, or pre-sales within a large technology vendor or equivalent enterprise context.
• Demonstrated ability to present confidently and credibly to C-suite and senior executive audiences.
• Experience operating in multi-cloud and multi-industry environments.
• Strong written, verbal, and presentation skills with a structured, outcome-oriented approach.
• Proven ability to thrive in high-pace, fast-moving, and ambiguous markets.
• Strong curiosity, learning mindset, and passion for technology and problem-solving.
• Willingness and ability to travel and work onsite with customers as required.