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Front Desk Staff

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates the authors Full time

Job Offer

Position:
Front Desk

Company:
The Authors Holiday Homes Management LLC

Location:
Abu Dhabi / Dubai

Employment Type:
Full-Time

About The Authors

The Authors is a fast-growing holiday homes and hospitality management company operating across Abu Dhabi, Dubai, and Sharjah.

We manage curated, design-led apartments and villas, delivering hotel-level service with a strong focus on guest experience, consistency, and operational discipline.

We are building a professional front desk and guest experience function that reflects our brand values: clarity, responsiveness, and reliability.

Role Purpose

The Front Desk / Guest Experience Officer is the first point of contact between our guests and The Authors.

This role is responsible for managing guest communication, supporting check-in and stay coordination, and ensuring a smooth, professional guest journey from booking to checkout.

This is a
coordination and communication role
, not a housekeeping, maintenance, or management position.

Key Responsibilities

  • Handle guest communication before, during, and after stays via Airbnb, , WhatsApp, phone, and internal systems
  • Coordinate check-in and check-out procedures, including access instructions and timing
  • Respond to guest inquiries, requests, and issues in a calm, professional, and timely manner
  • Escalate maintenance or operational issues to the relevant internal teams and follow up until resolution
  • Update guest records, notes, and communication logs accurately
  • Support occupancy flow by coordinating with operations, cleaning, and management teams
  • Maintain a high standard of written and verbal communication aligned with The Authors' tone and brand

Role Scope & Boundaries

This role focuses on:

  • Guest communication
  • Front desk operations
  • Coordination and follow-up

This role does
not
include:

  • Performing cleaning or maintenance tasks
  • Managing staff
  • Making financial or pricing decisions

Working Hours & Shifts

  • Full-time position
  • Fixed daily shift with occasional flexibility during high-occupancy periods
  • Weekly off days as per company policy

Exact shift details will be discussed during onboarding.

Requirements

  • Previous experience in front desk, hospitality, guest services, or customer support
  • Strong written and spoken English (Arabic is a plus)
  • Comfortable using WhatsApp, booking platforms, and basic systems
  • Calm under pressure and able to handle multiple conversations professionally
  • Detail-oriented, reliable, and well-organized
  • Based in the UAE or willing to relocate

Compensation & Benefits

  • Competitive monthly salary (based on experience)
  • Employment visa (if applicable)
  • Stable, long-term role within a growing hospitality company
  • Supportive work environment with clear structure and expectations

Growth Opportunity

As The Authors continues to scale, strong performers in this role may grow into
senior guest experience or operations coordination positions
based on performance and business needs.

Final Note

We are looking for someone professional, composed, and dependable — someone who understands that great hospitality is built on clear communication and consistent execution.

  • If you believe this role fits your experience and mindset, we would be glad to move forward.