Sales and Marketing Executive
20 hours ago
Key Responsibilities
- Handle guest calls, inquiries, and requests related to reservations and sales
- Process new reservations, modifications, and cancellations accurately
- Apply effective sales and upselling techniques to maximize revenue while maintaining guest loyalty
- Support Marriott Rewards and loyalty program processes, including redemptions and complimentary offers
- Coordinate with internal departments such as Sales, Accounting, and Data Administration to resolve guest issues
- Promote brand standards and service values in all internal and external interactions
- Maintain accurate records of guest information, reservations, and communications
- Support Sales and Marketing teams with administrative duties including reporting, emails, and documentation
- Assist management with staff guidance, training support, and performance standards
- Ensure compliance with company policies, confidentiality requirements, and quality standards
Ideal Profile
- High school diploma or G.E.D equivalent
- Minimum two years of experience in sales support, reservations, or customer service within hospitality
- Strong communication skills with professional telephone etiquette
- Customer-focused approach with basic sales and upselling capability
- Good organizational and administrative skills
- Ability to work efficiently in a fast-paced hotel environment
- Basic computer skills for reservations systems and office applications
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