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Financing & Insurance Coordinator
2 hours ago
Who are we?
CARS24 isn't just a name; we're a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we're all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.
Now, we're revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Sales function as a F&I Coordinator.
What Will You Be Doing in the Driver's Seat:
The F&I Agent will serve as the single point of ownership for a customer journey post car reservation through financing, insurance coordination, registration and delivery. The incumbent will be responsible for end-to-end financing execution, documentation coordination, banker engagement, and delivery readiness - ensuring speed, accuracy, and customer delight.
1. Post-Reservation Customer Management
- Act as the primary point of contact for customers after car reservation.
- Guide customers through financing, documentation, insurance, and registration processes.
2. Financing and banker coordination
- Collect customer financial documents post booking and submit the case to bankers.
- Directly coordinate with bankers and internal Team Leads to fast-track loan approvals.
- Ensure 100% documentation completeness for both financed and full-cash cases.
- Verify accuracy of submitted documents before banker processing.
- Own discrepancy resolution with customers and ensure timely resubmissions.
- Escalate cases tactically to reduce approval delays.
- Proactively follow up on any additional documents requirement, LPO generation, second set submission and disbursal operations.
- Maintain audit-ready records.
3. Insurance and registration coordination
- Coordinate insurance issuance in collaboration with partners.
- Ensure registration processes are tracked and completed within SLA.
- Align with internal QC and registration teams for delivery readiness.
4. Internal stakeholder coordination
Work closely with:
- Final QC & Inspection teams
- Registration & Logistics
- Banking Team Leads
- Ensure no handoff gaps between approval, registration, and delivery stages.
5. Delivery Enablement & Experience
- Track readiness for delivery across financing, registration, and QC clearance.
- Prevent bottlenecks that can delay physical delivery.
- Drive a hassle-free and predictable delivery experience for customers.
What's Under the Hood:
- Experience of 2+ years in auto finance, banking, car dealerships, or loan processing operations preferred.
- Strong coordination skills across customers, bankers, and internal operations.
- Ability to handle multiple cases simultaneously under turnaround pressure.
- High documentation accuracy and process orientation.
- Strong communication, follow-up, and escalation judgment.
- Comfortable working across CRM, loan portals, internal trackers.
KPIs
- Total Deliveries
- Overall car reservation to delivery TAT
- Token to Documents (T2D) TAT
- LPO / Financing Approval TAT
- Value added services
