Assistant In Room Dining and Banqueting Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates The Dubai EDITION Full time

Job Title: Assistant in Room Dining and Banqueting Manager

Job Preview

An Assistant In-Room Dining and Banqueting Manager job involves overseeing both in-room food and beverage service and banquet events to ensure high standards of guest satisfaction. Key responsibilities include managing daily operations, coordinating with the kitchen and clients, supervising staff, handling guest complaints, controlling inventory, and managing budgets. The role requires strong leadership, excellent communication, and the ability to work under pressure.

Core Duties and Responsibilities

  • Manage In-Room Dining:
    Ensure timely and efficient service for room service orders, manage order accuracy, and maintain service standards.
  • Oversee Banquets:
    Supervise the setup, execution, and breakdown of banquets and other events, ensuring all client and event requirements are met.
  • Coordinate Operations:
    Work closely with kitchen staff for food preparation and delivery, and with other hotel departments (like front services) to ensure seamless service.
  • Manage Staff:
    Train, schedule, motivate, and supervise In-Room Dining and banquet staff, fostering a positive and high-performing team environment.
  • Monitor and test the service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
  • Handle Guest Relations:
    Professionally respond to guest requests, handle complaints, and implement service recovery to ensure high guest satisfaction.
  • Maintain Standards:
    Ensure high standards of food quality, presentation, cleanliness, and hygiene in all service areas.
  • Supervise the room service area to attract, retain, and motivate the employees
  • Financial Management:
    Monitor and manage inventory, stock levels, and costs, and help develop and maintain budgets.
  • Administrative Tasks:
    Handle daily documentation, conduct roll calls, and maintain logbooks.

Required skills and qualifications

  • Minimum of 5 years' experience in a luxury 5-star hotel setting.
  • Experience in food and beverage management in UAE.
  • Proven leadership and team management skills.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organisational skills with the ability to manage multiple tasks and events simultaneously.

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