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Deskside Support Technician

2 weeks ago

Dubai, Dubai, United Arab Emirates Excis Compliance ltd Full time 120,000 - 180,000 per year
WE'RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.

Key Responsibilities:
  • Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)
  • Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
  • Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades
  • Manage asset inventory, including tagging, tracking, and reporting
  • Support VIP users with prompt and professional service
  • Collaborate with IT teams to escalate and resolve complex technical issues
  • Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary
RequirementsTechnical Skills & Experience:
  • 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles
  • Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365
  • Experience with Microsoft Intune and Desktop Central for endpoint management
  • Proficiency with Active Directory, remote support tools, and mobile device management
  • Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
  • Familiarity with malware removal and basic network troubleshooting
Soft Skills & Certifications:
  • Excellent verbal and written communication skills in both English and Arabic
  • Exceptional customer service skills (VIP support experience preferred)
  • Ability to work in a fast-paced corporate environment
  • A+ Certification, MCP, or ITIL (preferred but not required)

Physical Requirements:
  • Ability to lift/move equipment (up to 50 lbs)
  • Willingness to travel between office locations if required
Benefits
  • Competitive salary
  • Collaborative and inclusive work culture
  • Career growth opportunities in a global IT environment
Join Our Team
If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you Apply now to become part of a dynamic team where your expertise makes a real impact.