Supervisor, Customs

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.

noon's mission: Ring every doorbell, everyday.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. As a part of the Cross Border team, this role oversees the day-to-day operations of the bonded warehouse, ensuring efficient inventory management, compliance with customs and free zone regulations, and smooth coordination of inbound and outbound shipments. The role also includes managing the entire clearance process for import and export operations in both mainland and free zones, ensuring seamless execution, compliance, and operational excellence.

• Oversee daily warehouse operations, including receipt, storage, and dispatch of goods, ensuring accurate inventory tracking and segregation of bonded/non-bonded stock.
• Ensure compliance with UAE customs laws, free zone regulations, and trade compliance standards while handling import/export clearance.
• Prepare and verify customs documentation (bills of entry, exit/entry certificates, transit declarations, invoices) and liaise with customs, free zone officials, freight forwarders, and shipping lines to resolve clearance issues.
• Monitor clearance activities to prevent delays, facilitate customs inspections, and address discrepancies.
• Conduct regular audits of warehouse records, ensure operational excellence, and implement process improvements.
• Provide shipment updates to clients, coordinate with transport companies, and maintain strong relationships with customs authorities for smooth operations.
• Supervise and train warehouse staff, allocating tasks efficiently and ensuring adherence to compliance, safety, and security standards.
• Monitor KPIs such as clearance times, inventory accuracy, and warehouse efficiency, preparing reports for management.

What you'll need?

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5-7 years of experience in bonded warehouse and customs clearance operations, including 2+ years in a supervisory role.
• Expertise in import/export clearances for mainland and free zones.
• Strong knowledge of bonded warehouse procedures, UAE customs regulations, and free zone compliance.
• Proficiency in customs clearance platforms (e.g., E-Mirsal II) and warehouse management systems (WMS).
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office.
• Fluency in English (Arabic is a plus).
• Certification in Logistics/Supply Chain (CILT, APICS) preferred; UAE Customs Clearance certification highly desirable.

Who will excel?

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.

Job Type: Full-time

Pay: AED7, AED10,000.00 per month

Application Question(s):

• Experience in customs clearance platforms (e.g., E-Mirsal II) and warehouse management systems (WMS).

Experience:

• Customs clearance: 2 years (Required)

Location:

• Abu Dhabi (Required)

Willingness to travel:

• 75% (Required)