Customer Service

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Autostrad Rent a Car Full time

We are a New Age and Diverse Car Rental company with an ever growing fleet of cars, offering a multitude of services to individuals as well as corporates. Offering Flexi Km options, Safety & Hygiene Protocols, and Home Delivery Service to name a few, we function from a completely customer centric viewpoint that allows us to continuously innovate what we do while maintaining our core values, creating real value for money for all of our customers ensuring that we deliver happiness every single time and stay true to our motto " The Heart Of Every Journey."

We're urgently hiring a Customer Service,

Responsibilities:

2.1.1 Handling of all customer feedback/complaints related to service.

2.1.2 Analyzing of all complaints and the length taken to resolve the complaint

2.1.3 Resolving issues of customer dissatisfaction & any discrepancies

2.1.4 Handling all answered Customer Questionnaires and resolving issues if any. Analyze the Feedback and give feedback in quarterly report.

2.1.5 Liaising with all corporate accounts by regularly visiting the key personnel and maintaining contact for lease service feedback.

2.1.6 Ensuring customer satisfaction during time of vehicle maintenance, by follow up. Ad-hoc checking of the car after service

2.1.7 Constant follow-up and reminding of accounts, fleet, lease replacement and Rental Sales Agent in order to resolve queries and keep customers satisfied

2.1.8 Completion of a daily activity report and log book of all complaints

2.1.9 Maintaining a regular-customer database for Marketing and Greeting cards

2.1.10 Where applicable recommend refunds and compensation

2.1.11 Prepare a welcome letter to all new customers.

2.1.12 Give a courtesy call to all new customers

2.1.13 Liaise with staff on customer service standards and give counseling where standards are not being met.

2.1.14 Undertakes other duties and responsibilities as and when required.

Job Type: Full-time

Pay: AED5, AED6,000.00 per month

Application Question(s):

  • Do you agree with the proposed salary ?
  • Can you join immediately ?

Language:

  • English (Required)
  • Arabic (Required)

Location:

  • Abu Dhabi (Required)

  • Customer Service

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Top Level Medical Center LLC Full time

    We are seeking a motivated and results-driven customer service agent to join our dynamic team. The ideal candidate will be responsible for contacting potential and existing clients to promote our products/services, generate leads, and close sales. This role requires excellent communication skills, a persuasive attitude, and the ability to work in a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates World Prime Services Company Limited Full time

    Job Location - Abu DhabiLanguage Requirement - Arabic is MandatoryCandidate Location - Candidates must be based locally.Role Description: Customer Service SupervisorWe are seeking an experienced and dedicated Customer Service Supervisor. The ideal candidate will play a key role in delivering exceptional service to our customers by managing inquiries,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al barakah Full time

    Position SummaryThe Customer Service Officer will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computersThe Customer Service Officer attracts potential customers by answering information and/or questions; suggesting information about Al Qana...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Qana Property Management Career Portal Full time

    Position SummaryThe Customer Service Officer will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computersThe Customer Service Officer attracts potential customers by answering information and/or questions; suggesting information about Al Qana...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Total Property Solutions Real Estate LLC Full time

    Job Title: Customer Service AdvisorLocation: Abu Dhabi, UAESalary: AED 3,000Job Type: Full-timeJob Description:We are looking for a Customer Service Advisor with a minimum of 2 years experience in handling customer inquiries, complaints, and service coordination. The ideal candidate should be professional, well-spoken, and able to manage customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates World Prime Services Company Limited Full time

    Job Location - Abu DhabiLanguage Requirement - Arabic is MandatoryCandidate Location - Candidates must be based locally.Role Description: Customer Service ExecutiveWe are seeking an experienced and dedicated Customer Service Executive . The ideal candidate will play a key role in delivering exceptional service to our customers by managing inquiries,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time

    Job Title:Customer Service Executive – Recruitment AgencyLocation:Abu DhabiJob Type:Full-TimeJob DescriptionWe are hiring a Customer Service Executive for a well-established recruitment agency in the UAE. The ideal candidate will have prior experience in customer service within the UAE market and strong communication skills to handle clients and candidates...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Autostrad Rent A Car Full time

    Customer Service Delivery Executive (Field Staff)Location: Abu DhabiWe're looking for a motivated Customer Service Delivery Executive to handle vehicle delivery, collection, and customer coordination for our leasing and rental operations. The ideal candidate ensures timely service, professional handovers, and high customer satisfaction.Requirements:Minimum...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    Responsibilities:Utilize the CRM system to manage and respond to customer inquiries, concerns, and feedback promptly.Build and maintain strong relationships with customers through excellent communication and service.Collaborate with various departments to address customer issues and provide effective solutions.Keep accurate records of customer interactions...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL Furat Refreshments and Carbonated Water LLC Full time

    We are currently seeking a Customer Service Representative to join our team in Abu Dhabi. The ideal candidate will be customer-focused, detail-oriented, and capable of handling inquiries efficiently while ensuring a high level of service quality.KEY RESPONSIBILITIES:Handle customer inquiries through phone calls and other communication channels in a...