Receptionist
2 weeks ago
Company Description
Emirates Stars Hospitality Group offers business and leisure travelers elegant suite apartments featuring spacious living, dining, and bedroom spaces. Located just 3 kilometers from Dubai International Airport, the hotel provides convenient access to major shopping malls, the gold market, and Dubai's festive activity hubs. Guests enjoy modern amenities such as designer-equipped kitchenettes, luxury bathrooms, Wi-Fi in rooms and the lobby, satellite TV, and 24-hour security and concierge services. Additional offerings include daily housekeeping, laundry services, a coffee shop, a restaurant, and optional airport transfers. Emirates Stars prides itself on superior service and comfort for all guests.
Role Description
This is a full-time on-site role for a Receptionist at Emirates Stars Hospitality Group, located in Dubai, United Arab Emirates. The Receptionist will be the first point of contact for guests, managing front desk operations, including welcoming guests, handling check-ins and check-outs, and offering assistance with queries or requests. The individual will coordinate with other departments to ensure smooth operations, maintain records, and process payments or bookings. Additional responsibilities include assisting guests with tours, transfers, and concierge services while providing a high standard of customer service at all times.
Qualifications
- Customer service and communication skills, with the ability to engage warmly and professionally with a diverse range of guests.
- Administrative and organizational skills for managing records, bookings, and front desk operations efficiently.
- Technical proficiency with front desk systems, payment processing tools, and office applications.
- Multitasking and problem-solving abilities to address guest requests, inquiries, or challenges effectively.
- Prior experience in hospitality, and fluency in English; knowledge of other languages and familiarity with cultural norms is a plus.
- A collaborative mindset and a customer-centered approach to meet the high standards of service quality expected at Emirates Stars.
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