Customer Care Representative

1 day ago


Dubai, Dubai, United Arab Emirates TalentHive Full time

Location: Dubai, UAE

Employment Type: Full-time, Office-based

Industry: Electronics / Refurbished Mobile Phones & Laptops

About the Company

TalentHive is representing a growing electronics refurbishment and retail business based in Dubai, specialising in refurbished mobile phones, laptops, and consumer electronic products. As the company continues to expand its operations and customer base, they are seeking a Customer Care Specialist to join their office-based team.

The Role

The Customer Care Specialist will be responsible for managing customer enquiries, order support, and after-sales communication, while maintaining accurate records and reports. This role requires strong organisational skills and excellent Excel spreadsheet experience, as reporting and tracking are a key part of the position.

Key Responsibilities

  • Handle customer enquiries via phone, email, and messaging platforms
  • Provide order updates, resolve customer issues, and manage after-sales support
  • Maintain and update customer records, order logs, and service trackers
  • Prepare daily, weekly, and monthly reports using Excel
  • Coordinate with sales, warehouse, and operations teams to resolve queries
  • Track returns, repairs, and warranty-related requests
  • Ensure a high level of customer satisfaction and professionalism at all times

Requirements

  • Previous experience in a Customer Care, Customer Service, or Support role
  • Strong Excel skills are essential (spreadsheets, formulas, data tracking)
  • Experience in electronics, retail, or e-commerce is an advantage
  • Strong communication skills in English (additional languages are a plus)
  • Well-organised, detail-oriented, and comfortable handling multiple tasks
  • Must be
    based in Dubai


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