NOC Operator L1

9 hours ago


Dubai, Dubai, United Arab Emirates VaporVM Full time

Date Posted:

24 December, 2025

Industry:

IT Services and IT Consulting

Location:

VAPORVM IT SERVICES DMCC

Job Description:

NOC Operator (L1)

Position Summary

First line of monitoring and defense, ensuring 24×7 continuous observation of IT systems, applications, and networks.

Core Responsibilities

  • Monitor dashboards, alerts, and logs.

  • Perform initial triage based on SOPs/runbooks.

  • Escalate incidents to Shift Lead/L2 if unresolved.

  • Record incidents in ITSM system accurately.

  • Provide real-time acknowledgment of alarms.

Required Experience

  • 1–3 years of IT operations/helpdesk/NOC monitoring.

  • Exposure to enterprise monitoring tools.

Skills

  • Basic networking and server knowledge.

  • Familiarity with ITSM tools (ServiceNow, BMC).

  • Communication and teamwork skills.

  • Arabic Language Business Proficiency

Certifications

  • ITIL v4 Foundation (preferred).

  • CompTIA Network+ / Microsoft AZ-900 (advantage).

Key Deliverables

  • Incident tickets with complete details.

  • Initial troubleshooting actions.

  • Real-time alert acknowledgment.

KPIs

  • MTTA (Mean Time to Acknowledge).

  • First line resolution rate.

  • Accuracy of incident records.

Reporting

Reports to NOC Shift Lead (L2).


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