System Analyst

6 days ago


Ajman, Ajman, United Arab Emirates BlackStone eIT Full time

1. Job Purpose

The System Analyst is responsible for analyzing business requirements, designing end-to-end system solutions, and ensuring the successful implementation, enhancement, and optimization of enterprise applications. The role acts as a key liaison between business units, technical teams, and external vendors to translate organizational needs into efficient, scalable, and reliable systems aligned with strategic goals.

 Key Responsibilities

A. Requirements Analysis & Solution Design

  • Engage with business stakeholders to gather, validate, and prioritize business and technical requirements.
  • Conduct feasibility studies, gap analysis, and impact assessments for new initiatives or system enhancements.
  • Translate requirements into detailed functional specifications, use cases, user stories, and process flows.
  • Develop conceptual and logical system designs ensuring alignment with enterprise architecture standards.

B. System Development Support

  • Collaborate with developers and solution architects to ensure accurate implementation of requirements.
  • Review and validate technical designs, integrations, and data models.
  • Participate in solution prototyping to validate functionality and user experience.
  • Ensure system scalability, performance, and security considerations are embedded in all designs.

C. Testing & Quality Assurance

  • Develop test plans, test cases, and acceptance criteria.
  • Conduct user acceptance testing (UAT), functional testing, and regression testing.
  • Identify, document, and track defects; coordinate fixes with development teams.
  • Validate final deliverables prior to production deployment.

D. Project Coordination & Stakeholder Management

  • Serve as the primary interface between business owners and technical teams.
  • Support project planning, timelines, and resource coordination.
  • Provide status updates, risk assessments, and issue resolution recommendations.
  • Ensure clear communication, documentation, and alignment across all project stakeholders.

E. System Operations & Continuous Improvement

  • Analyze system performance, user feedback, and operational issues to propose enhancements.
  • Support system configuration, releases, and upgrades.
  • Develop and maintain system documentation, SOPs, and user guides.
  • Conduct training and knowledge transfer sessions to end-users and internal staff.

F. Vendor & Integration Management

  • Work with third-party vendors, ensuring compliance with contract terms, SLAs, and technical requirements.
  • Review vendor deliverables including design documents, integration plans, and test results.
  • Facilitate integration between internal systems, external entities, and smart services platforms (APIs, data exchange, etc.).

Qualifications & Experience

Education

  • Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field.
  • Master's degree is an advantage.

Experience

  • 4–7 years of experience in system analysis, business analysis, or application development.
  • Experience working in government digital services or enterprise-level systems is preferred.
  • Hands-on experience with SDLC methodologies (Agile, Waterfall, Hybrid).
  • Experience in integration projects, microservices, APIs, and data-intensive applications.

4. Technical Skills

  • Strong proficiency in requirements engineering, process modeling (BPMN), and use case development.
  • Solid understanding of databases (SQL/NoSQL), data modeling, and ETL processes.
  • Familiarity with cloud platforms (Azure, AWS), API management, and web services (REST/SOAP).
  • Knowledge of UI/UX principles and prototyping tools (Figma, Adobe XD) is an advantage.
  • Experience with testing tools and documentation platforms (JIRA, Confluence, Azure DevOps).

5. Behavioral & Soft Skills

  • Excellent analytical thinking and problem-solving skills.
  • Strong communication and stakeholder management skills.
  • High attention to detail and strong documentation skills.
  • Ability to work collaboratively in cross-functional teams.
  • Adaptability to fast-paced environments and shifting priorities.
  • Proactive mindset and commitment to continuous improvement.

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