Customer Success Manager

7 days ago


Dubai, Dubai, United Arab Emirates Tagway Full time $120,000 - $180,000 per year

Operation Manager based in Dubai with a strong track record in client retention, account growth, and recurring revenue management. This is a strategic leadership role focused on maximizing value from our existing client portfolio while ensuring long-term partnerships.

The ideal candidate brings 10+ years of experience in tech services (preferably RFID, Auto-ID, SaaS, or ERP solutions), along with proven ability to lead, train, and motivate teams to deliver against renewal and revenue targets.

Key Objectives


•Ensure 95%+ client retention through proactive account management and superior customer service.


•Drive recurring revenue growth from existing accounts via renewals, upselling, and cross-selling.


•Act as a trusted advisor to clients by solving problems, addressing pain points, and ensuring successful adoption of solutions.


•Build and maintain a high-performing account management team through strong leadership, training, and mentoring.


•Implement structured processes for account reviews, renewals, and client escalations.

Roles and responsibilities:


•Manage a portfolio of strategic enterprise clients, ensuring long-term retention and recurring revenue growth.


•Lead account planning sessions, quarterly business reviews (QBRs), and renewal discussions.


•Identify opportunities for upselling and cross-selling within existing accounts. Build and enforce process-driven account management frameworks (renewals, escalations, reporting).


•Train, coach, and motivate the account management team to meet retention and revenue KPIs.


•Ensure exceptional customer service delivery and act as the escalation point for key clients.


•Collaborate with delivery and support teams to resolve client issues quickly and effectively.


•Track performance using CRM tools – pipeline of renewals, client health scorecards, and forecasting.


•Develop client success stories and case studies to strengthen long-term relationships.


•Report account performance, renewal rates, and recurring revenue contribution to leadership.

Requirements:


•10+ years of account management experience, with at least 5 years in Dubai/Middle East.


•Proven success in client retention, renewals, and recurring revenue growth. Strong team leadership and training experience – able to coach and motivate account managers.


•Process-driven approach with discipline in reporting, follow-ups, and structured account reviews.


•Strong problem-solving skills – able to address client challenges with solutions-focused mindset.


•Excellent customer service orientation – ability to build trust and long-term relationships.


•Experience in RFID, Auto-ID, SaaS, ERP, or tech services industry preferred.


•Proficiency in CRM systems (Salesforce, Zoho, HubSpot, or similar).


•Excellent communication, negotiation, and presentation skills.

  • Willingness to travel across UAE and GCC for client meetings and reviews.


  • Dubai, Dubai, United Arab Emirates MR L.L.C - FZ Full time

    Job Title: Customer Success Manager + Sales RepresentativeLocation: DubaiDepartment: Customer Success / SalesReports To: General ManagerAbout the RoleWe are seeking a dynamic and driven Customer Success Manager (CSM) + Sales Executive to manage the full customer lifecycle—from prospecting and onboarding to account growth and renewal. The ideal candidate...


  • Dubai, Dubai, United Arab Emirates AVEVA Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...


  • Dubai, Dubai, United Arab Emirates Syncron Full time $60,000 - $120,000 per year

    Syncronis a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:Supply Chain optimization,Pricing strategyService Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge...


  • Dubai, Dubai, United Arab Emirates Planview Full time 120,000 - 240,000 per year

    Company OverviewPlanview has one mission: to build the future of connected work, from ideas to impact.As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...


  • Dubai, Dubai, United Arab Emirates NEXSYS - ONE Full time 90,000 - 120,000 per year

    POSITION SUMMARY:The Customer Success Manager (CSM) focuses on the flawless execution and successful delivery of projects by efficiently coordinating both internal and external resources of the organization. The CSM oversees requirement gathering between customers and the organization. She/He closely works with all teams (i.e., Development, QA, support,...


  • Dubai, Dubai, United Arab Emirates Jedox Full time

    What is Jedox?Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision-making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and...


  • Dubai, Dubai, United Arab Emirates Cyviz Full time $80,000 - $120,000 per year

    With over 15 offices in North America, Europe, Asia, and the Middle East, Norwegian-based Cyviz AS is a well-established global player.Cyviz is a global technology provider for comprehensive conference and control rooms as well as command and experience centers. Since 1998, we have created next level collaboration spaces, assuring inclusive meeting...


  • Dubai, Dubai, United Arab Emirates Alaan الآن Full time 80,000 - 120,000 per year

    About AlaanAlaan is the SuperCard for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.Alaan provides everything businesses need to manage and control expenses, including the SuperCard, AI-powered automation and insights, streamlined accounting, and centralized...


  • Dubai, Dubai, United Arab Emirates MS Shift, Inc. Full time 146,900 - 238,700 per year

    MS Shift is expanding—and we're hiring a motivated and customer-centricCustomer Success Managerto help our clients get the most from our security and operations software suite.You'll be the face ofMS Shift post-sale: leading onboarding, providing training, ensuring adoption, and driving customer satisfaction. This is a hands-on role where your...


  • Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time 40,000 - 48,000 per year

    Job Title – Customer Success ManagerType - OutsourcedContract Duration- 12 months Extendable (Preferred Immediate Joiners)Work Location – DubaiSalary – AED 10000Working days & timings – 6-days workMandatory details/Skills – 2–4 years of experience in Customer Success, Account Management, or Onboarding, preferably within SaaS or F&B tech.Job...