Female Operations Supervisor

1 week ago

Dubai, Dubai, United Arab Emirates Happy Helpers Full time

Supervise and manage a team of 50+ female staff (nannies, babysitters, and housekeepers).

  • Oversee and support a customer service team of 3-5 members, ensuring efficient handling of inquiries and bookings.
  • Manage a team of 8-10 drivers, ensuring smooth transportation scheduling for staff pickups and drop-offs.
  • Conduct regular team meetings, training sessions, and performance reviews.

Scheduling & Operations:

  • Develop and manage daily staff scheduling for service appointments and transportation logistics.
  • Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
  • Address operational challenges, including last-minute rescheduling or service changes.

Customer Service & CRM Management:

  • Ensure efficient handling of client bookings, requests, and complaints.
  • Oversee CRM and online systems to manage staff assignments, client information, and payments.
  • Maintain high service standards, addressing client concerns promptly.

Process Improvement & Compliance:

  • Implement and improve operational workflows for better efficiency and customer satisfaction.
  • Ensure compliance with UAE labor laws and company policies.
  • Track and analyze performance metrics to improve team productivity.
Desired Candidate Profile
  • Previous experience as an Operations Manager or Supervisor in a similar industry (cleaning services, facilities management, hospitality, or home care services).
  • Strong people management skills with experience handling 50+ employees.
  • Experience managing a customer service team and drivers' scheduling.
  • Ability to multitask, problem-solve, and work under pressure in a fast-paced environment.
  • Proficiency in CRM systems and online scheduling tools.
  • Excellent communication skills in English; knowledge of Tagalog is a plus.
  • Experience in a cleaning services or facilities management company is a strong advantage.

-Opportunity to work in a supportive and dynamic environment.

-Career growth and development opportunities within a leading company in the industry.

Experience:

-Cleaning Services Company: 2 years (Required)

-Team lead/Supervisor: 2 years (Required)

-Managing customer service team: 2 years (Required)

-Managing 50 female Helpers: 2 years (Preferred)

Language:

Tagalog (Preferred)

Skills

Calendar Management Computer Skills Excellent Communication Time Management Problem-solving Stress management Communication Leadership Management Marketing Sales

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