Guest Services Officer

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Danat Al Emarat Hospital for Women & Children Full time

Overview
M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Danat Al Emarat is a world-class specialty women's and children's hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women's Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

  • Greet and assist patients to ensure a positive and professional experience.
  • Manage patient registration, insurance verification, and appointment scheduling.
  • Handle cash collections, billing inquiries, and accurate patient identification.
  • Provide Arabic-English interpretation to support clear patient-staff communication.
  • Support clinical assistant duties as required.
  • Ensure compliance with DOH, DHA, and JCI standards.
  • Communicate effectively with patients, families, and medical teams.
  • Contribute to service excellence and continuous process improvement

Qualifications

  • UAE National with a valid Family Book.
  • Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
  • Strong attention to detail and ability to work effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills with a patient-centric approach.
  • Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
  • Fluency in both Arabic and English, with the ability to provide interpretation support.

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