Rider Operations Associate

1 week ago

Dubai, Dubai, United Arab Emirates YAY Global Group Full time 48,000 - 72,000 per year

Job Summary:

We are seeking a proactive and detail-oriented Riders Operations Associate to join our team. The ideal candidate will be responsible for managing and supporting daily rider operations to ensure smooth and efficient delivery performance. Candidates with prior experience in delivery platforms such as Noon, Careem, or Talabat are highly preferred.

Key Responsibilities:

  • Oversee the daily operations of riders, ensuring efficiency and service quality.
  • Manage rider onboarding, activation, and training processes.
  • Monitor attendance, shift allocation, and performance metrics of riders.
  • Coordinate with riders to resolve issues related to routes, app usage, or order fulfillment.
  • Maintain an up-to-date rider database and ensure proper documentation.
  • Conduct regular performance evaluations and implement improvement plans.
  • Handle rider payments, incentives, and deductions in coordination with the finance team.
  • Ensure compliance with company policies, safety standards, and operational procedures.
  • Work closely with internal teams (Operations, Customer Service, and HR) to address operational gaps.
  • Prepare and present daily, weekly, and monthly reports on rider performance and operational KPIs.

Qualifications & Requirements:

  • Bachelor's degree in Business Administration, Logistics, or a related field (preferred).
  • Minimum 2 years of experience in rider or fleet operations, preferably with Noon, Careem, Talabat, or similar delivery platforms.
  • Strong understanding of delivery operations, dispatch systems, and rider coordination.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and operations-related applications.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work under pressure and manage multiple priorities.
  • Flexible to work in shifts and field-based when required.

Job Type: Full-time

Pay: AED4, AED6,000.00 per month

  • Senior Rider Operations Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Keeta Full time 90,000 - 120,000 per year

    Job Duty:Designing and executing rider tiering systems and strategies that encourage customer service experience and rider's performance excellence.Collaborating with cross-functional teams to align rider management with customer experience goals.Using data-driven insights to continually optimize the rider journey, from onboarding to daily operations.Base on...

  • Rider Performance and Experience

    1 week ago

    Dubai, Dubai, United Arab Emirates Deliveroo Full time 120,000 - 180,000 per year

    The TeamRider Performance and Experience - Associate role is part of the Rider Performance & Experience organization, with a regional scope covering the UAE, Kuwait, and Qatar. This team is dedicated to optimizing delivery rider performance, ensuring the highest standards of service delivery across these markets, and striving to offer a market-leading rider...

  • Rider Performance and Experience

    1 week ago

    Dubai, Dubai, United Arab Emirates Deliveroo Full time 80,000 - 120,000 per year

    The TeamRider Performance and Experience - Associate role is part of the Rider Performance & Experience organization, with a regional scope covering the UAE, Kuwait, and Qatar. This team is dedicated to optimizing delivery rider performance, ensuring the highest standards of service delivery across these markets, and striving to offer a market-leading rider...

  • Rider Management Strategy Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Keeta Full time 90,000 - 120,000 per year

    Job Requirements:Designing and executing rider tiering systems and strategies that encourage customer service experience and rider's performance excellence.Collaborating with cross-functional teams to align rider management with customer experience goals.Using data-driven insights to continually optimize the rider journey, from onboarding to daily...

  • Senior Specialist, Rider Experience

    3 days ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time 120,000 - 180,000 per year

    Company Descriptiontalabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...

  • Senior Specialist, Rider Experience

    3 days ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time 120,000 - 180,000 per year

    Company Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Senior Specialist, Rider Experience

    3 days ago

    Dubai, Dubai, United Arab Emirates talabat Full time 120,000 - 180,000 per year

    talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market...

  • Rider Communication and Engagement Specialist

    3 days ago

    Dubai, Dubai, United Arab Emirates Talabat Full time 40,000 - 80,000 per year

    Job DetailsLocation: United Arab EmiratesLocation: DubaiIndustry: Marketing / PR / AdvertisingFunction: Copywriting / EditingGender: AnyCandidate Nationality: AnyCandidate Preferred Location: AnyJob Type: Full-time What You ll Do * Create rider-focused content in English and Arabic, coordinating translations into Roman Urdu and Kurdish* Write engaging copy...

  • Specialist Rider Wellbeing Dubai, UAE

    7 days ago

    Dubai, Dubai, United Arab Emirates Talabat Full time 120,000 - 180,000 per year

    Job TitleSpecialist Rider Wellbeing Dubai, UAEJob DescriptionSpecialist Rider Wellbeing Dubai, UAE Position OverviewTalabat is hiring a Specialist Rider Wellbeing in Dubai, UAE to enhance rider safety, health, and overall experience. The role focuses on developing and implementing wellbeing frameworks across physical health, mental health, and earnings...

  • Bike rider

    7 days ago

    Dubai, Dubai, United Arab Emirates Jun Sheng Technologies LLC Full time 40,000 - 60,000 per year

    Jun Sheng Technologies, the official operator of Soudian Power Bank in the Middle East, provides smart and convenient power bank rental services across malls, cafes, airports, and public spaces. With 500+ stations installed, we are expanding and looking for a Bike Rider to support our daily field operations in Dubai.Main ObjectiveThe main objective of the...