Sr. Specialist Strategic Accounts

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

As a Sr. Specialist Strategic Accounts & Partnerships - MENA you will work within the regional business team at talabat. This team manages talabat's enterprise business strategy & manages relationships with the largest regional partners across 8 markets. 

We are looking for a sharp, hands-on generalist to support talabat's regional strategic accounts team with data-driven insights, engaging presentations, and operational efficiency. This role is perfect for someone who thrives in high-pressure environments, simplifying data into clear narratives and can seamlessly manage multiple moving parts across functions.

What is on your plate?

Insight & Strategy Execution

• Analyze large, varied datasets (business, marketing, operational) to extract trends, flag early signals, and generate actionable insights.
• Own the development and delivery of quarterly and annual partner reviews, using deep analytics and clear, recommendation-led visual storytelling.
• Proactively surface growth opportunities and risks; collaborate with legal and finance to address contract blockers and drive solutions.

Partner Experience & Growth

• Own tracking of partner investments and volumes in line with commercial agreements, ensuring performance is transparent and on target.
• Work closely with account managers and marketing teams to drive campaign planning across markets, to deliver measurable impact for vendor partners, especially for high-priority or exclusive vendors.
• Assist in resolution of POS and operational issues across functions in a timely, structured way to ensure partner satisfaction.
• Improve Vendor NPS by addressing gaps beyond day-to-day KAM interactions and establishing frictionless communication, fast resolutions, and high trust with partners.

Multi-Stakeholder Program Management

• Build strong relationships with KAMs and partner stakeholders; travel regularly to drive market-specific planning and execution.
• Manage multiple concurrent workstreams across functions (sales, marketing, finance, ops, legal etc) and all talabat markets, while keeping timelines, stakeholders, and partner outcomes on track.

What did we order?

• A graduate in Economics, Business, or Statistics from a reputed institution.
• Have 4-5 years of experience in performance or program management at an internet-first/consumer-tech company is a must
• Extremely high proficiency with Google Sheets and Google Slides for data analysis and executive storytelling (these would be critical to your daily tasks and deliverables)
• Strong commercial mindset with the ability to connect contracts, marketing, performance, and partner experience into one operating model.
• Strong analytical mindset and a passion for simplifying data into clear insights.
• Strong communication and people skills; ability to influence internal as well as external stakeholders 
• A structured thinker with excellent communication and stakeholder management skills (including the confidence to push back when needed).
• Exposure to user engagement funnels and metrics such as iROAS, CM, unit economics, DAU/MAU etc

Join Our Vibrant Team at City Walk, Dubai - Where Work Meets Innovation and Fun

• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.