Technical Support Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Fastrabbit Full time $60,000 - $120,000 per year

Company Description

FastRabbit is a leading IT Service Management firm based in Jordan, specializing in IT outsourcing, infrastructure services, and comprehensive security design and implementation. The company provides project management for Microsoft product ranges and strategic IT consultation services. With a strong reputation and expertise, FastRabbit partners with leading IT service providers, holding a prestigious Gold Partnership. Their solutions are tailored for businesses across various industries, ensuring efficiency and security in all IT operations.

Role Description

This is a full-time, on-site role located in Dubai for a Technical Support Specialist. The role involves providing technical support to clients, diagnosing and troubleshooting technical issues, ensuring high levels of customer satisfaction, and assisting with the resolution of both software and hardware concerns. Collaboration with internal teams and delivering excellent customer service are key aspects of this position.

Qualifications

  • Strong expertise in Technical Support and troubleshooting across hardware and software systems.
  • Proficiency in Analytical Skills and problem-solving to identify and resolve technical challenges effectively.
  • Exceptional Customer Support and Customer Satisfaction skills to ensure a positive client experience.
  • Excellent communication and interpersonal skills to effectively interact with team members and clients.
  • Proven ability to operate in an on-site role and manage tasks efficiently in a fast-paced environment.
  • Prior experience in IT support or a similar role is highly preferred.
  • Bachelor's degree in Information Technology, Computer Science, or any related field is advantageous.


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