Medical Aesthetics Receptionist

2 weeks ago


Dubai, Dubai, United Arab Emirates City Doctor Healthcare Full time

Job Title: Medical Aesthetics Receptionist

Location: City Doctor

Salary: AED 4000–6000 + Commission

Employment Type: Full-time

Job Description:

City Doctor is looking for a professional and friendly Medical Aesthetics Receptionist to join our team. The ideal candidate will have knowledge of IVD (Intravenous Drips) and beauty treatments. This role requires excellent communication skills, strong customer service abilities, and proficiency in the English language. The receptionist will be the first point of contact for patients, providing them with a welcoming and efficient experience.

Key Responsibilities:

  • Customer Service: Greet and assist patients in a professional and courteous manner.
  • Appointment Scheduling: Schedule, confirm, and manage appointments for medical aesthetics and beauty treatments.
  • Product Knowledge: Have knowledge of and provide basic information on IVD treatments and various beauty treatments offered at the clinic.
  • Patient Coordination: Ensure smooth patient flow by coordinating with doctors and medical staff for treatment schedules.
  • Billing & Payments: Assist in the billing process, including handling patient payments and insurance verification.
  • Clinic Organization: Maintain the cleanliness and organization of the reception area and ensure all necessary documentation is completed for new and returning patients.
  • Communication: Answer phone calls, emails, and messages from clients, addressing queries related to treatments and services.
  • Sales Support:
  • Upsell Additional Services: Identify opportunities to upsell complementary services or package deals to clients based on their needs and preferences.
  • Increase Revenue: Utilize persuasive communication skills to convert inquiries into bookings.
  • Maintain Client Relationships: Build rapport with clients to encourage them to return for follow-up treatments.

Skills & Qualifications:

  • Previous experience in a medical aesthetics or beauty industry reception role is an advantage.
  • Knowledge of IVD treatments and beauty treatments (such as Botox, facials, etc.)
  • Fluent in English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Ability to handle customer inquiries and complaints professionally.
  • Sales-driven with an ability to contribute to clinic revenue via commissions.
  • Detail-oriented with strong organizational skills.
  • Proficient in using clinic management software and basic office applications.
  • Professional demeanour with a focus on customer satisfaction.

Job Type: Full-time

Pay: AED4, AED6,000.00 per month



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