IT Ops Engineer

Job Title: IT Ops Engineer

Location: Dubai, UAE

Department: Technology, Infrastructure

Type: Permanent, Full time

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

• Skyports Drone Services
  uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.
• Skyports Infrastructure
  plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

Role Overview:

• Supporting the technology solutions that enable the effective operation of our Dubai office and vertiport network.
• Ensuring the reliability, security, and efficiency of IT infrastructure and operational systems.

This role involves hands-on technical tasks, project planning, and coordination with internal teams to deliver key IT initiatives. The position will act as the first point of contact for IT and operational issues (for both external and internal stakeholders), ensuring smooth and efficient incident management.

Key Responsibilities:

Network Support:

• Organise and maintain the server room, including cabling, asset inventory, and removal of non-IT items. Ensure server room is tidy with updated in our asset inventory.
• Develop and deploy PowerShell scripts to automate operator machine logins and application launches.
• Ensure availability to address issues promptly using the monitoring and observability tools provides.

Operational Support:

• Provide support and maintenance for vertiport-specific technologies such as CCTV, digital signage, security and other access control equipment.
• Ensure access controls are in place to maintain operational continuity and security.
• Handle initial triage of IT and operational issues, directing them to the appropriate teams (e.g., network, cloud, endpoint, enterprise IT).
• Use tools like Fresh service, Azure DevOps, and PagerDuty for incident management and monitoring.
• Receive training on the tools and processes and coordinate with IT operations and development teams to ensure smooth communication and incident resolution.
• Ensure continuous operation for our critical infrastructure.
• Local/Regional office IT support and tech management.
• Liaising with local IT suppliers with appropriate team support from wider tech team.

Skills & Experience:

• Experience with IT infrastructure, network configuration, and server room management.
• Ability to setup technology equipment on offices and at remote sites (including vertiports).
• Familiarity with PowerShell scripting, Power Apps and automation.
• Strong organisational and documentation skills.
• Ability to coordinate with cross-functional teams and manage multiple projects.
• Good understanding of IT and operational support processes.
• Familiarity with incident management tools such as Freshservice, Azure DevOps, and PagerDuty.
• Strong communication and coordination skills.
• Ability to work in a dynamic and expanding environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

How to Apply:

If you're passionate about technology and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you're a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.