Operations & IT Support Engineer

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ESTIDAMA UAE Full time

Job Title:
Operations & IT Support Engineer

Location:
Abu Dhabi

Employment Type:
Full-time

Role Overview

We are seeking a reliable and detail-oriented
Operations & IT Support Engineer
to join our team in Abu Dhabi. This role combines
application operations (Ops)
responsibilities with
hands-on IT support
, working closely with senior engineers, DevOps teams, and the group's IT governance and asset auditing functions. The ideal candidate is comfortable supporting deployments, performing basic Kubernetes operations, and handling day-to-day office IT needs.

Key Responsibilities

Operations (Ops) Responsibilities

  • Handle deployment tickets across multiple environments, ensuring timely and accurate execution.
  • Perform basic Kubernetes operations such as checking pods, reviewing logs, restarting services, and applying YAML updates as instructed.
  • Support application rollouts and post-deployment verification following standard operating procedures.
  • Monitor system health, report issues, and escalate incidents when required.
  • Assist with daily DevOps and operational tasks under the guidance of senior engineers.

IT Support Responsibilities

  • Provide office IT support including workstation setup, software installation, and basic troubleshooting.
  • Support office network operations (LAN, Wi-Fi, printers, basic switch/router tasks).
  • Manage IT assets such as laptops, monitors, and peripherals, maintaining accurate inventory records.
  • Coordinate with the group's IT governance team on asset audits and compliance checks.
  • Document and track all IT equipment assignments and user allocations.

Requirements

  • Basic Linux command-line knowledge and troubleshooting skills.
  • Familiarity with Kubernetes fundamentals (pods, deployments, logs, services).
  • Basic understanding of networking concepts (IP addressing, subnetting, DNS, DHCP, Wi-Fi, printers).
  • Experience with IT support tasks such as device setup, OS installation, and software configuration.
  • Ability to follow deployment workflows and standard operating procedures.
  • Strong sense of responsibility, attention to detail, and clear communication skills.

Preferred Qualifications

  • Previous experience in IT support, helpdesk, NOC, or junior operations roles.
  • Basic scripting skills (Shell or Python) are a plus.
  • Exposure to cloud platforms such as AWS or Azure is an advantage.
  • Ability to work in a ticket-driven environment and manage multiple tasks effectively.

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